Full-timeCompany DescriptionITJob DescriptionLocation: Alberta, CanadaBGV will be done for the selected candidates.1. PURPOSE OF THE JOB:Technical knowledge of Desktop/Laptop level troubleshooting Experience in Lotus notes, Internet and Networking, Active Directory, File share, Print server.Laptop/Desktop Imaging - Depot service. Laptop/Desktop Hardware troubleshooting.Software/Application-client installation and troubleshooting Positive technical knowledge of Operating systems like Windows XP, 7. Technical Knowledge in Webex, Communicator, and Lotus notes. Comfortable with remote support.2. PRINCIPAL ACCOUNTABILITIESRemote desktop connectivity applications: RDP, pcAnywhere, LANDeskMS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/ExchangeLotus NotesVPN and remote dial-in usersSupport for laptop, desktops, and printers, Fax Machines, Scanners,PDA, and SmartphonesGenerally support 8 hrs x 5 days during business hours of client. However, willing to work from 6 AM to 8 PM in respective sitesOn call support during non-business hours in case requiredDriver license with Vehicle, Using Personal vehicle for official purpose in required situationFlexible to work from different locations in Atlanta & other sites when required.Willing to learn new technologies supported by clients.3. KNOWLEDGE, SKILLS & EXPERIENCE3-4 yrs of University education post High school (B.Sc. or Diploma)1-2 yrs diploma in Information Technology.



Preferred MCP/MSCE/MSCA or HDI CSS.A + Certification.1-3 years help on desktop services is must, support experience with problem solving involving hardware, software, and networks.Phone support experience necessary.ITIL knowledge of V2 or V3. Especially on Service Desk/Desktop Support, Incident, Problem, and Change ManagementTechnical helpdesk or technical call center experience is necessary.Disciplined, systematic problem solving skills required.Hands-on work experience with the following:Windows Operating systemsClients: Windows7, Windows Vista, Windows XP, Windows 2000Servers: basic knowledge in Windows 2000, Windows 2003, Windows 2008Knowledge of Active Directory, Exchange 2003/2007/2010, Lotus Notes 8.0/8.5.ITSM ticketing tools such as Service-now, Remedy, HP Service Center, Peregrine Service Center/Support SuiteRemote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools, LANDeskMS Office Suite (XP, 2003, 2007,2010,2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS VisioVPN and remote dial-in usersSupport for laptop, desktops, and printersPDA, blackberry support, All Smart phonesOthers: Adobe Acrobat and other common desktop common applications used in enterprise.Additional InformationAll your information will be kept confidential according to EEO guidelines.

📌 Desktop Support Landesk - Alberta, Canada (Calgary)
🏢 Info-Ways
📍 Calgary