We are seeking a hands-on, solution-oriented, and AI tech-savvy IT Administrator to manage and support our day-to-day IT operations. This role is critical in ensuring seamless employee experience, maintaining secure infrastructure, and driving key IT initiatives such as SSO/MFA implementation, automation, and AI-enabled support capabilities. This role is expected to grow over time, with increased exposure to cloud infrastructure, automation, and DevOps practices. The ideal candidate is excited to expand beyond traditional IT administration into infrastructure and reliability engineering.How you will contributeIT Operations & End-User SupportManage and maintain employee workstations (laptops, desktops, peripherals)Provide day-to-day technical support for hardware, software, and access issuesLeverage AI tools and automation to improve support efficiency and reduce manual workloadEnsure systems are secure, up-to-date, and compliant with company policiesEvaluation/Implementation of new IT Support and Security related toolsUser Access & Identity ManagementHandle employee onboarding and offboarding from a device and access perspectiveProvision and deprovision accounts across systems and toolsMaintain and enforce role-based access controls (RBAC) and least-privilege principlesSupport and administer identity platforms (e.G., Azure AD / Entra ID)Networking & InfrastructureMaintain and troubleshoot office and corporate network environments (Wi-Fi, LAN, VPN)Coordinate with vendors or ISPs for network performance and issue resolutionEnsure network security best practices are implementedMicrosoft Stack AdministrationAdminister Microsoft 365 environment including Outlook, Teams,



SharePoint, and OneDriveManage devices and policies using tools like Intune and Entra IDSupport endpoint security and compliance configurationsIT Projects, Automation & AI EnablementLead or support rollout of IT initiatives such as SSO implementation across business applicationsIdentify opportunities to implement AI-driven tools (e.G., AI helpdesk assistants, automated workflows)Evaluate and integrate new tools to improve operational efficiencyAutomate repetitive IT processes using scripting or AI-assisted solutionsAssist in automating setting provisioning and configurationContribute to standardization of system configurations across environmentsSupport CI/CD tooling from an infrastructure and access standpointSecurity & ComplianceParticipate in PCI DSS and other compliance initiativesAssist with audits, documentation, and evidence collectionEnforce security policies and support incident response activitiesRunning IT Training and Security awareness campaignsWhat you bring to the tableRequired2–5 years of experience in IT administration or a similar roleStrong hands-on experience with Microsoft ecosystem (Microsoft 365, Intune, Entra ID)Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)Experience with user provisioning, access control,



and endpoint managementProven ability to independently troubleshoot and resolve technical issuesComfortable using modern AI and Security Awareness tools and techniques (e.G., AI copilots, automation tools) to enhance productivityExperience implementing SSO (e.G., SAML, OAuth, OpenID Connect)PreferredExposure to compliance frameworks such as PCI DSSFamiliarity with endpoint security tools (e.G., EDR solutions)Scripting or automation experience (PowerShell or similar)Experience evaluating or deploying AI-enabled IT support toolsFamiliarity with cloud platforms (AWS preferred; Azure/GCP exposure is aplus)Basic understanding of Infrastructure as Code concepts (e.G., Terraform, ARM/Bicep)Exposure to CI/CD pipelines and deployment tooling (e.G., GitHub Actions, Azure DevOps, Bitbucket)Understanding of Linux system administration fundamentalsKey AttributesHands-on, proactive, and resourceful problem solverCurious and adaptable, with a strong interest in leveraging AI in IT operationsStrong sense of ownership and accountabilityAbility to operate in a fast-paced, scaling environmentClear communicator with both technical and non-technical stakeholdersOTT Financial Group is committed to fostering an inclusive and accessible environment where all employees feel valued and respected, and where every employee can realize their potential. We are committed to providing reasonable accommodation, if required, and will work with you to meet your needs. We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.

📌 It Administrator (Toronto)
🏢 OTT Financial Group
📍 Toronto