Description Join our team and what we'll accomplish togetherThe Strategic Program Manager - Mall & Events Channel is the operational and strategic leader for a high-growth indirect sales enablement program. You will drive the channel's evolution toward a 2026 target of 40K sales (+15% YoY growth) by establishing governance, vendor partnerships, and cross-functional alignment.This high-visibility role requires a strategic operator who builds structure from ambiguity and influences without authority. You will be accountable for unlocking program potential through disciplined management, data-driven decisions, and a relentless ROI focus.Collaborating across Sales, Finance, Channels, and Marketing, you will lead Eastern expansion, omni-channel pilots, contract negotiations, and the development of a robust ROI model to guide long-term strategy.As a foundational hire, you won't just manage a program—you'll define excellence. If you are energized by delivering measurable outcomes and building from the ground up, this role was made for you.What you’ll do Driving Strategic Evolution, Vendor Management, Performance Governance, and Program ROIOwn end-to-end program management for the Mall & Events channel, driving toward 40K total sales in 2026Lead the development and implementation of a unified program scorecard with rep-level sales attribution, per-event targets, and location-tier performance benchmarks to replace manual reporting processesLead the design and implementation of vendor financial arrangements in partnership with Finance, establishing performance-linked compensation tied to TELUS ROI metricsAnalyze performance volatility and develop mitigation strategies to stabilize weekly RGU output and improve forecast accuracyDevelop a data-driven location tiering model that incorporates TELUS performance inputs to guide Mall selection, replace underperforming locations, and optimize geographic footprintLead pilot design and execution in partnership with cross-functional teams, exploring staffing and channel integration models that optimize Cost of Acquisition (COA)



and labor utilizationBuild and implement a comprehensive TELUS Event ROI and long-term decision model to replace cost-and-revenue-potential-based decision-making with a rigorous, data-backed framework for staffing, location, and investment decisions across the programEstablish governance structures, measurement cadences, and formal interlocks with External Partners, Channel, Marketing, and Finance to create accountability and build the collaborative infrastructure necessary for program successRepresent the Mall & Events program in senior leadership forums, providing clear, data-driven updates on program performance, risks, and strategic directionQualifications What you bring Leadership & Stakeholder InfluenceLead through influence in a matrixed environment, aligning diverse stakeholder groups — including Finance, Retail, Marketing, Channels, and external vendors — around shared program objectivesBuild strong, trust-based relationships with senior leaders and cross-functional partners, fostering a culture of transparency in sharing risks, opportunities, and performance outcomesChampion the program with confidence in executive forums, translating complex data and operational realities into clear, compelling narrativesCore CompetenciesDemonstrate exceptional program management discipline — building structure, governance, and accountability frameworks where they don't yet existApply strong analytical and financial acumen to develop ROI models, breakeven analyses, and performance scorecards that drive sound business decisionsNavigate ambiguity with confidence, creating clarity and momentum in a program undergoing strategic evolutionDeliver excellent communication and presentation skills, crafting clear, concise, and compelling materials for all audiences, including executive leadershipDemonstrate creative problem-solving and a bias for action,



proactively identifying gaps and piloting solutions that deliver measurable resultsBring a vendor management mindset — skilled at negotiation, contract analysis, and holding external partners accountable to performance standardsEducation & QualificationsUniversity degree in Business, Marketing, Entrepreneurship, or related field (MBA degree desirable)8+ years of progressive program or channel management experience, preferably in the telecommunications industryDemonstrated ability to manage successful sales initiatives within cross-functional settings, collaborating effectively with marketing and channel teams** This position requires a willingness to travel for workSalary Range: $86,000-$136,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible advantages plan to meet the needs of you and your familyFlexibility to work in-office, virtually or a combination of bothGenerous company matched pension and share purchase programsOpportunity to give back to communities in which we work, live and serveCareer growth and learning & development opportunities to develop your skillsAnd much more ...Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.#J-18808-Ljbffr

📌 Senior Program Manager - C$86,000 - C$136,000 A Year (Vancouver)
🏢 Telus
📍 Vancouver