Become the go-to support specialist at TrueContext in Ottawa! As a Technical Support Analyst, you will diagnose issues for field technicians, ensuring seamless operations during a hybrid, late shift role.TrueContext is seeking a talented Technical Support Analyst with 2 to 4 years of experience in technical support or a similar customer-facing role. You will be responsible for resolving issues, providing insights, and guiding customers through complex technical problems. This position emphasizes effective communication and accurate ticket management.Key Responsibilities:Own the ticket from start to finishDiagnose problems in forms, data sources, and mobile appsEscalate incidents and keep affected customers informedCreate help articles for recurring issuesProvide insights on ticket patterns to improve supportRequirements:2 to 4 years in technical support at a SaaS companyProficient in reading API documentation and JSON payloadsExperience with REST APIs or field service platformsAbility to explain technical issues clearlyWillingness to work on a hybrid scheduleDrive customer success by leveraging your technical support skills in a energetic environment at TrueContext.

📌 Technical Support Analyst In Ottawa (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 TrueContext
📍 Riviere-des-Prairies—Pointe-aux-Trembles