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Director, Record-to-Report - Central Services

Reports to: Senior Director, Record-to-Report

Role Mandate

The Director, Record-to-Report - Central Services is accountable for the performance, financial integrity, control environment and continued improvement of Project Systems and Fixed Assets services across SDM, LCL, LRE and Franchise operations.

The role leads internal teams and governs third-party service delivery to ensure accurate, timely and controlled accounting outcomes. The Director owns service performance, financial governance, material risk and issue resolution, while maintaining clear accountability for outcomes regardless of where work is performed.

Working within the broader Record-to-Report strategy and transformation roadmap, the Director leads the evolution of Central Services through standardization, simplification, automation and continuous improvement, strengthening service quality, productivity, controls and stakeholder experience.

Key Accountabilities

Central Services Leadership & Performance

- Own the end-to-end effectiveness and performance of Project Systems and Fixed Assets services across the Central Services portfolio.




- Translate R2R priorities into clear service objectives, performance expectations and improvement plans.
- Establish service standards, performance measures, governance and clear accountability across internal teams and service partners.
- Ensure material service issues, capacity constraints and risks affecting financial reporting, period-end close or business operations are effectively resolved or escalated.

Project Systems & Fixed Assets

- Lead Project Systems services across SDM, LCL and LRE Minor Capital, ensuring accurate, timely and controlled project accounting, settlements, reconciliations and reporting.
- Lead Fixed Assets accounting and reporting across LCL, SDM and Franchise operations, ensuring the integrity of asset accounting, depreciation, reconciliations and financial reporting.
- Ensure appropriate governance and controls maintain the completeness, accuracy and integrity of financial information across both service areas.
- Ensure significant exceptions, aged items, recurring errors and systemic issues receive effective root-cause analysis, corrective action and escalation.

Third-Party Operations & Governance

- Govern third-party and offshore service delivery, maintaining clear accountability between provider execution and responsibilities retained within EBS.
- Establish and manage service expectations, SLAs, KPIs, controls, capacity requirements and escalation protocols.
- Hold service providers accountable for service quality,



timeliness, control execution, performance and sustainable resolution of systemic issues.
- Ensure outsourced delivery remains aligned with business priorities, control requirements and the R2R transformation roadmap.

Risk, Controls & Financial Governance

- Maintain accountability for a strong financial control, risk and governance environment across internally managed and outsourced Central Services activities.
- Ensure appropriate controls and governance over significant accounting activities and adherence to established accounting policies and approval requirements.
- Maintain audit readiness and ensure material audit findings, control deficiencies and financial or operational risks are appropriately escalated and sustainably remediated.
- Provide clear visibility to Finance leadership on material accounting, control and service risks and the actions required to address them.

Transformation & Enterprise Partnership

- Lead Central Services transformation priorities within the broader R2R roadmap, creating more standardized, automated and scalable services.
- Identify and deliver opportunities to simplify processes, reduce manual activity and improve productivity, service quality and controls through process redesign, automation, analytics and emerging technology.
- Partner across Finance, Technology and business teams to resolve cross-functional dependencies and deliver sustainable process, system and data improvements.
- Lead change and adoption across internal teams and service providers, ensuring transformation delivers measurable advantages while protecting financial integrity and controls.

People & Organizational Leadership

Lead, coach and develop the Manager and broader Central Services team

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📌 Director, Record-to-Report (Brampton)
🏢 Myview
📍 Brampton