IT Infrastructure Delivery Manager – Managed Services Key ResponsibilitiesOwn end-to-end delivery across infrastructure towers (Data Center, Cloud, Network, Workplace, Security) in a 24x7 managed services model, ensuring SLA, KPI, CX, and contractual adherence.Establish and lead delivery governance including service reviews, operational cadence, risk management, audits, and compliance, ensuring transparency and zero surprises for stakeholders.Drive maturity in ITIL processes (Incident, Problem, Change, Request, Capacity, Availability), enabling consistent, preventive, and measurable operations in a multi-vendor setup.Ensure platform stability, resilience, DR/BCP readiness, and capacity planning through proactive monitoring, trend analysis, and resilience design.Lead major incidents and service escalations with strong communication, ensuring rapid resolution, effective RCA, and long-term corrective actions.Drive continuous service improvements focusing on MTTR reduction, automation-led productivity, ticket deflection, cost optimization, and service quality improvements.Provide oversight on infrastructure changes, cloud transitions, migrations, and upgrades, ensuring scalable, secure, and supportable designs.Promote adoption of automation, observability, AIOps, self-healing, and AI/GenAI-driven operations to enhance service efficiency and reliability.Manage OEMs, hyperscalers, and partners with outcome-based governance, ensuring performance transparency and value realization.Act as a trusted advisor to senior stakeholders, translating operations into clear outcomes, risks,



and business value.Build and lead high-performing global teams with focus on capability building, succession planning, and transformation readiness.Key Requirements10–15+ years of experience in IT infrastructure delivery within large-scale managed services (operations, transitions, transformations, renewals).Strong expertise in ITIL-based service management, SLA governance, risk management, audit readiness, and operational reporting.Good understanding of data center, network, compute, storage, cloud, hybrid infrastructure, and security integration.Proven ability to lead through ambiguity, crises, and high-pressure situations while maintaining service stability and stakeholder confidence.Experience in defining and tracking operational metrics, dashboards, and trend-based insights for proactive improvements.Exposure to automation, AIOps, observability, and AI-driven service delivery models.Excellent communication and influencing skills with CXO-level engagement capability.Solid experience in managing large, distributed teams and vendor ecosystems.Engineering degree required; ITIL certification mandatory; PMP, PRINCE2, Cloud, Security, or AI certifications preferred.The expected compensation for this role ranges from CAD 100,000 to CAD 150,000.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.#J-18808-Ljbffr

📌 It Infrastructure Delivery Manager - Managed Services - C$100,000 - C$150,000 A Year (Mississauga)
🏢 Wipro
📍 Mississauga