Location:This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.What You’ll DoReporting to the Director of Central Operations, the Vice President, Retail Operations will play a pivotal role in driving store performance and customer experience across Canada.You’ll lead the Retail Operations strategy, ensuring our stores have the support, tools and operational frameworks needed to deliver outstanding customer experiences while achieving commercial success. Working closely with Partners, Retail leaders and global stakeholders, you’ll help shape the future of Specsavers Canada while contributing to global best practices.You’ll also lead a high‑performing Retail Operations team, creating a culture of accountability,



collaboration and continuous improvement.Strategy & Operational ExcellenceLead the development and execution of the Retail Operations strategy and annual business plan.Drive operational excellence and consistency across the Canadian store network.Champion best practice, innovation and continuous improvement initiatives.Lead national retail projects and major change programmes to support business growth.Customer Experience & Store PerformanceDevelop and execute customer experience strategies that enhance satisfaction and loyalty.Use customer insights and operational data to identify opportunities for improvement.Partner with store owners to improve performance, strengthen operational standards and enhance the customer journey.Establish and monitor key performance indicators to drive accountability and results.Leadership & Stakeholder EngagementLead, coach and develop a high-performing Retail Operations team.Build trusted relationships with Store Partners and senior leaders across the business.Collaborate with cross-functional teams to deliver strategic priorities and operational initiatives.Represent Canadian Retail Operations in regional and global forums.What We’re Looking ForSignificant senior leadership experience in retail operations, customer experience or multi-site retail management.Proven success leading large-scale operational teams and driving business performance.Strong commercial acumen with experience managing budgets, forecasting and P&L performance.Experience leading complex change initiatives and national projects.Exceptional stakeholder management and influencing skills.A passion for developing people and building high-performing teams.Strong analytical, planning and problem-solving capabilities.Experience operating within a national, franchise or partnership-based business would be highly advantageous.Speccies’ Benefits5 weeks of vacation and 1 paid volunteer day per year1 extra paid day off plus an eyecare voucher to celebrate your birthday.Health and dental perks, RRSP matching and a Healthcare Spending

📌 Vice President, Retail Operations (Burnaby)
🏢 Specsavers
📍 Burnaby