That’s what we call our customers.) At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner) . Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

But our purpose goes beyond our software. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.

You’ll partner closely with Sales, Product, Marketing, and Customer Success to support new customer acquisition, expansion, and strategic partner conversations. Success here comes from deep product command, solid discovery instincts, the ability to translate complex risk and compliance concepts into clear and compelling value, and the judgment to know when to act independently and when to escalate. Partner with Sales on qualified opportunities requiring technical complexity or compliance depth, acting as a trusted advisor across technical, operational, and executive stakeholders.

Lead discovery to understand partner goals, compliance maturity, technical environment, and success criteria, mapping workflows and requirements to identify risks and fit early. Handle technical questions and objections related to ControlMap,



trust center use cases, audit readiness, and compliance workflows with confidence and clarity. Maintain working knowledge of ScalePad’s full product suite, including Lifecycle Manager, helping partners understand how workflows connect across products.

Support strategic onboarding for high-value partners, ensuring a smooth transition from presales to implementation and helping partners realize value quickly from ControlMap. Serve as backup facilitator for group workshops and partner-facing training sessions as required, stepping in to lead or co-deliver enablement experiences alongside the Adoption Services team. Support the account management team through value realization conversations, helping identify adoption blockers and partner fit concerns.

Document repeatable discovery, demo, and workflow patterns and collaborate with Enablement, Product, and Sales to improve technical messaging and partner-facing materials. Capture structured presales feedback to help shape product direction, positioning, and go-to-market execution, and represent ScalePad credibly in partner conversations and industry events. 2+ years of experience in Solutions Engineering, presales, consulting, or technical advisory roles in SaaS, cybersecurity, compliance, or the MSP industry.



~ Strong experience leading discovery, delivering tailored demos, and connecting technical capabilities to meaningful business outcomes for customers and partners. ~ Ability to communicate confidently with technical experts, business stakeholders, and executive buyers. ~ Familiarity with compliance and security concepts such as controls, evidence collection, audits, trust centers, and readiness programs. ~ A track record of improving SE processes, building repeatable assets, improving demo quality, or contributing to go-to-market playbooks. Parental leave programs are in place to support you and your family when it matters most.

Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix.

Specific work models are outlined in each posting. Receive a monthly stipend to help you create an effective hybrid or remote work environment. This is a full-time role for those who are eligible to work in Canada or the United States.

We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use : ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation.

📌 Remote : Senior Solution Engineer (Vancouver)
🏢 ScalePad
📍 Vancouver