Elevate your career with Relativity as a Remote Technical Support Specialist. Dive into troubleshooting opportunities while providing exceptional service across technical and non-technical customers. As a vital Application Analyst, you will engage directly with customers, mastering both software and network-related issues.

This role requires proficiency in SQL and experience with the Windows platform while maintaining support tickets in Salesforce. Team-oriented efforts will drive service quality, all while ensuring adherence to service level agreements. Key Responsibilities:

- Handle incoming technical requests and perform troubleshooting
- Develop expertise in Relativity products and resolve complex incidents
- Efficiently manage and document support tickets in Salesforce




- Maintain communication with customers, updating tickets promptly
- Collaborate with teams to enhance service delivery and report significant issues Requirements:
- Proficiency in SQL and Relativity platform
- Proven customer support experience in a technical environment
- Strong analytical and problem-solving skills
- Excellent time management for multiple technical tickets
- Commitment to Relativity’s Core Values Become a key player in the technical support realm at Relativity, enhancing customer experiences and resolving critical issues.

📌 Remote Technical Support Specialist at Relativity (Winnipeg)
🏢 Relativity
📍 Winnipeg