Job Title: Sales Support & Customer Service CoordinatorReports to: Vice President, Commercial SalesDate: September 2026Category: Full Time - 3 Month Contract (With Extension)Location: 1271 Tapscott Road. Currently HybridOpportunity: This posting is for an Existing VacancyCompensation: $45,000 - $47,000About MerrithewMerrithew® is the global leader in mindful movement, the company behind the STOTT PILATES® Movement SystemTM and a growing portfolio of leading movement education and equipment brands, including Align-Pilates and the GYROTONIC® organization. Since 1988, Merrithew has trained more than 100,000 instructors in over 135 countries and developed premium equipment and science-based education trusted by leading studios, rehabilitation centers and fitness professionals.Merrithew supports instructors, studio owners and wellness leaders with a complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of mindful movement through innovation, purpose and a commitment to professional excellence.GYROTONIC® and GYROKINESIS®are registered trademarks.Position OverviewReporting to the VP, Commercial Sales at our Scarborough Location this role involves the daily processing of all Merrithew.Com web orders, answering in-bound sales and customer service calls, confirming freight quotes and providing sales and administrative support to the customer Service and Web Marketing teams.We're looking for a candidate who has experience in a high-volume order entry and customer service role, works well under pressure,



believes in collaboration and is flexible with the ongoing demands of the role.B2C Sales & Customer ServiceCompleting www.Merrithew.Com web orders and shipping confirmations; reaching out to potential web customers whose transactions may not have been finalizedAnswering in-bound calls and responding to messages; providing timely and tailored product information to clientsProviding exceptional customer service to ensure customer satisfaction and conflict resolutionProcessing returns and issuing credit memosTracking customer service issues in CRMProcessing orders for event-specific sales programs (Black Friday, Cyber Monday, Free Freight, etc.)Monitoring several reports including: open orders, unprocessed web orders, web orders not shipped & invoiced, opportunities and shipping prioritiesAs part of the Commercial Sales Support and CSR team, providing (and receiving) account coverageWorking pre-arranged stat holidays throughout the yearReceiving cross-training on other key accountsB2B Sales, Business Development and MerrithewConnectTMFollowing up and selling to repeat customers and direct accounts and processing the in-bound orders for themFollowing up on leads assigned in CRMSharing Reseller quantity discount information to clients who require large volume purchase ratesWorking with the Finance team to set up initial payment terms and successfully sell product into new accountsProviding support to the MerrithewConnectTM Marketing team on promotions and customer inquiriesRecommending digital workout bundles based on seasonal calendar and customer feedbackHelping to compile an FAQ list of questions regarding MerrithewConnectTM and being the point person for inbound customer inquiries and questionsAdministrationAssisting in developing/compiling information packages and sending promotional product ordersParticipating in tradeshows, as requested,



and following up with trade show leadsAssisting with market research and competitive data analysisKeeping up-to-date account/lead information in CRM including up-to-date product and price listsMonitoring and preparing sales reports; assist with data clean-up etc., as requiredOther duties as requiredSkills & QualificationsPost-secondary education and 2 years of phone sales and customer service experienceProven ability to meet and exceed targetsKnowledge of CRM, ACCPAC and Edisoft Merchant an assetDetail-oriented with excellent accuracy in entering PO information, shipping addresses, tracking numbersSuperior organizational skills, with the ability to prioritize and handle multiple tasks and deadlinesAbility to work well under pressure, demonstrating a sense of urgencyEffective communication skills, verbal and writtenIntermediate MS Excel, Word, PowerPointBilingual or second language would be an assetMerrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew's recruitment team.MerrithewTM is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us " [email protected] "MerrithewTM is proud to be an Equal Chance Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.

📌 Sales Support & Customer Service Coordinator (Toronto)
🏢 Merrithew®
📍 Toronto