Bilingual Customer Service Representative/Order Management-HYBRIDFull-Time, PERM Location: Mississauga-HYBRID (2 Days in Office, 3 Days Work from Home) Hours: Monday to Friday (there are 3 shifts to choose from ( 7am to 3pm, or 8am to 4pm or 9pm to 5pm)-Flexible Salary: $60K-$65K Company: Established in the 1950s, our client is a leading product and service provider specializing in industrial tools, systems, and equipment. They have over 200 distributors across Canada supported by a nationwide sales, distribution, and service network. They are committed to providing high-quality, state-of-the-art, efficient products for customers, while saving them money and respecting the environment.Job Summary:The Customer Service Representative responds to incoming customer calls relating to parts or machines and process customer orders. In this role, you will listen to and resolve customer needs in a manner that elevates their overall customer experience.PERKS:Benefits: Medical, Dental,
VisionPension Plan and RSP matched by company 3%Excellent salary and outstanding place to workLife Insurance. STD, LTDGym membership with GoodlifeTuition reimbursementNorth American Training AcademyHoliday parties and other monthly social eventsOpen door management that promotes employee trust and autonomySkills and Abilities:A minimum of 3 years of full Order ManagementMust be Fully Bilingual English and FrenchStrong customer service and troubleshooting skillsComputer literate, including effective working skills of MS Office and Lotus NotesExceptional conflict resolution, negotiation, and objection handling skillsCustomer FocusExcellent interpersonal skillsTeamworkAble to work well under pressureStrong attention to detailAble to deal with people sensitively, tactfully, diplomatically, and professionally at all times.