At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection. We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals.

With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact. At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

The Renewal Operations

Specialist is the operational engine behind the company’s renewals program, responsible for executing the behind-the-scenes administrative, system, forecasting, pricing, workflow, and renewal preparation activities that enable scalable and predictable recurring revenue retention. This role is highly process-oriented and operationally focused, ensuring renewal opportunities are accurately created, maintained, forecasted, audited, routed, and processed across Salesforce, NetSuite, and supporting systems.

The Renewal Operations

Specialist is not primarily customer-facing, but instead serves as the internal operational partner enabling Renewal Managers to focus on customer engagement, negotiations, retention, and expansion activities. This role partners closely with Renewal Managers, Client Success, Sales, RevOps,



and Finance to ensure renewal readiness, operational accuracy, and renewal execution consistency across the business.

Renewal Operations

Administration ~ Create, maintain, audit, and govern renewal opportunities within Salesforce. ~ Ensure every customer has a single active renewal chance with accurate data integrity. ~ Contract terms ~ Renewal stages ~ Auto-renewal statuses ~ Support annual renewal planning and pricing initiatives. ~ Validate that renewal pricing strategies align with customer health and retention risk. ~ Support multi-year contract conversion strategies by operationalizing approved pricing and term structures. Assist leadership with renewal forecasting accuracy and reporting readiness. Prepare accounts for Renewal Manager engagement. ~ Revalidate renewal opportunity stages, account health, and risk indicators prior to customer outreach. ~ Identify accounts requiring escalation, negotiation, or customer-facing intervention. ~ At-risk accounts ~ Customer Renewal Communications Support ~ Contract term options ~ Ensure approved marketing and value messaging is incorporated into customer communications.

Support automated renewal communication workflows and tooling integrations. Process finalized renewal outcomes within Salesforce and ensure it is provisioned in NetSuite. ~ Update subscriptions, pricing, and billing records following finalized negotiations. ~ Salesforce Attend bi-weekly renewals governance meetings.



~ Support renewal KPI tracking and leadership reporting. ~ Customer Success Operations ~ SaaS contract administration Advanced experience with CRM such as Salesforce Bilingual (English, French) Strong operational discipline and process management capabilities.

Experience managing large volumes of recurring revenue transactions and workflows.

Experience supporting contract term expansion or multi-year agreement strategies. Familiarity with Salesforce, DealHub, NetSuite, and CRM-based renewal forecasting.

Experience working with parent-child account structures, contract consolidations, and complex commercial negotiations.

Experience in B2B SaaS, enterprise software, or multi-segment customer environments.

Renewal Opportunity Hygiene

Salesforce & NetSuite Data Integrity Contract Term Conversion Support Planned office relocation (May) to 2020 Blvd Robert-Bourassa Suite 2000, Montreal, QC H3A 2A5 - offering a more central and accessible workspace. Hybrid and flexible work model · Three weeks of vacation starting in your first year · Comprehensive health & dental coverage from Day 1 ·Mental health & wellness support · Life insurance, AD&D;, long term‑ disability & critical illness coverage · Employee referral bonus · We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.

📌 Renewal Operations Specialist (Montreal)
🏢 Trackforce
📍 Montreal