Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.

The Rental Service

Agent is a dual-focused role: Customer Experience Champion for rentals Sales Specialist for RV purchase demos and conversions This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV.

The Rental Service

Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards.

Customer Service & Operations : Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.

Sales Demonstrations & Customer Engagement : Prepare and perform RV demos, showcasing features, specs,



and customer-specific needs.

Sales Conversion & Lead Management : Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.

Product Knowledge & Technical Support : Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments. Strong communication and customer engagement skills. Ability to understand and explain technical RV/vehicle systems. CRM tools, Must have: rental systems, or nice to have: digital sales software. Organised, detail-focused, and proactive in managing leads or customers.

English and Nice to have: local-language proficiency (if applicable). Comfortable working outdoors in varying weather conditions. Flexible to work weekends, holidays, and peak-season schedules. Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.

Training in sales, product knowledge, customer service, and RV technical systems. ~ Career growth across Rental, Sales, Operations, or Servicing. ~ Travel advantages and access to the Indie Campers rental fleet. ~ 18.27 per hour, + sales commissions

📌 Rental Services Manager F/M (Vancouver)
🏢 Indie Campers
📍 Vancouver