is a growing company developing technology and designing products that make clean, efficient, and sustainable energy accessible to all — because everyone in the world deserves energy without compromise. dcbel at the leading edge of the residential energy revolution, enabling decentralized energy consumption and production through its vertically integrated suite of energy hardware and software products, and their supporting infrastructure. Our flagship product, the Ara Home Energy Station, is a wall mounted device that gives everyone ownership over their energy supply by using solar power to charge their EV and home, unlocking their EV’s battery for backup power (V2H), and optimizing the energy flow between their solar panels, EVs, backup battery and the grid. We’re looking for a Energy Resolutions Specialist to serve as the L3 technical resolution point of contact for L2 Unresolved technical issues.

Deliver timely resolutions for customer complaints escalated to the highest level within the organization Exercise discretion and use judgment when evaluating cases, mitigating installation risks, losses, and exposure Maintain dcbel’s established service levels while proactively managing workload with minimal supervision Investigate and analyze the root causes of customer escalations,



partnering with other teams to develop resolutions that improve the customer experience Present escalation cases internally with proposed resolutions and solutions, working with counsel and business teams to address customer complaints Be well versed in contract terminology to understand financial implications and installation specifications 7+ years of working experience ~ Techical Electrical or Engineering degree or equivalent practical experience ~ Extensive residential energy experience, with solar experience considered an asset, including experience managing escalations Bonus skills ~ Bilingual French and English Ability to collaborate effectively in a team environment and remain flexible as business needs evolve quickly Ability to work independently, make decisions, and solve problems while thriving in a team-oriented environment Confident, skilled demeanor with strong customer service skills Ability and willingness to travel 75% of time Grow your professional experience amongst blue chip partners and a close-knit team of committed and experienced energy experts who deeply care about the work they do. Full benefits package including Health insurance, Health virtual care, employee stock options plan (ESOP) and flexible hours.

📌 Residential Energy SpecialistResolution (Montreal)
🏢 dcbel
📍 Montreal