About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Retail Banking AI Specialist

Type: Contract

Compensation: $45–$65/hour

Location: Remote

Role Responsibilities

- Review and evaluate AI-generated outputs related to consumer lending decisions, deposit account servicing, regulatory compliance, and customer communication.
- Create realistic scenarios based on retail banking workflows such as mortgage origination, personal loan underwriting, account opening/closing, fraud escalation, and regulatory examinations.
- Annotate, label, and validate data across retail banking use cases like credit decisioning, KYC/AML procedures , and customer dispute resolution.
- Provide structured feedback on AI accuracy in areas such as banking regulations ( Reg Z , Reg E , TILA , RESPA , BSA/AML ), product terms, and industry-specific terminology.
- Collaborate asynchronously with research teams to refine evaluation frameworks for banking-domain AI.





Qualifications

Must-Have

- 3+ years of skilled experience at a commercial bank, credit union, or retail banking institution.
- Background in one or more areas such as branch operations and management, consumer or mortgage lending, deposit operations and treasury services, compliance, risk, or audit ( BSA/AML , CRA , fair lending), relationship management, or private banking.
- Strong analytical thinking and ability to translate retail banking workflows into structured evaluation tasks.
- Clear written communication and attention to detail.

Preferred

- NMLS registration or banking certifications.

Application Process (Takes 20–30 mins to complete)

- Upload resume
- AI interview based on your resume
- Submit form

Resources & Support

- For details about the interview process and platform information, please check:
- For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

📌 Retail Banking Specialist - Fully Remote (Toronto)
🏢 Mercor
📍 Toronto