Job Summary : This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service. In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment. Key Responsibilities & Duties : · Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries. · Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy. · Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies. · Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing. · Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software. · Follow up with customers throughout the resolution process to ensure satisfaction. · Route calls to the appropriate department when necessary, ensuring a seamless customer experience. · Assist in generating sales and upselling opportunities based on inbound customer inquiries. · Stay knowledgeable about product inventory,



ADAS systems, and calibration processes to provide accurate information to customers. · Ensure consistent communication between the company and customers to foster strong relationships. · Perform data entry, process cancellations, credits, and invoicing as needed. · Support additional call center functions and assume other duties as assigned. Qualifications & Skills : · Strong verbal and written communication skills with the ability to convey information clearly and professionally. · Previous customer service experience in a call center environment. · Ability to multi-task in a fast-paced, high-volume environment. · Strong problem-solving and conflict resolution skills. · Attention to detail and ability to work under frequent interruptions. · Experience using CRM systems and data entry tools. · Sound knowledge of customer service principles and best practices. · Ability to work independently and as part of a team. · High School diploma or equivalent required. Work Environment & Physical Requirements (if applicable ): · Work is primarily sedentary; must be able to sit forextended periods while using a computer, keyboard, and mouse. · Occasional lifting and moving up to 50 lbs. may be required. · Fast-paced workplace with frequent customer interactions and problem resolution. · Some overtime may be required as needed. Pay Rate: $20. per hour

📌 Client Service Representative (Temporary Full-Time) - $20 An Hour (Kitchener)
🏢 AirBoss Rubber Compounding
📍 Kitchener