We are seeking for a Key Account Managers (KAM) to support a limited portfolio of high-value enterprise customers across Mexico, Canada and the United States . This role is designed for relationship owners who excel at proactive account stewardship, cross-functional coordination, and operational follow-through rather than transactional sales.

The Key Account

Manager is the primary owner of the customer relationship for assigned enterprise accounts. The role focuses on proactive account management, issue resolution, and ensuring customers receive ongoing value, alignment, and operational excellence.

Enterprise Account Ownership

Manage a limited portfolio of high-value enterprise accounts as the main point of contact Build trusted, long-term relationships with customer stakeholders Conduct regular account health check-ins, usage reviews, and service follow-ups Represent PosiTrace with a consistent, professional customer experience Proactive Account &

• Issue Management Identify risks, operational gaps, or service issues before escalation Coordinate with Support, Operations, Finance, Product, and Sales to resolve issues Track issues end-to-end and manage customer expectations Project Management &





• Cross-Functional Collaboration Lead customer-related initiatives and act as project manager when required Align internal teams and customers on timelines, responsibilities, and outcomes Ensure installations, configurations, and operational changes are executed correctly and on time Customer Utilization &

• Value Delivery Ensure customers are properly onboarded, trained, and actively using the platform Identify opportunities to improve customer workflows and efficiency Capture and relay customer feedback to internal teams Review billing, subscriptions, and invoices for accuracy Onboarding &

• Account Changes Support onboarding of new users within existing enterprise accounts Success is measured by account health, retention, operational excellence, and customer satisfaction. Fluent spoken and written English and Spanish is a must Experience in Account Management, Customer Success, or Technical Account Management Solid project management and organizational skills Ability to collaborate across teams and manage competing priorities Experience with CRM and internal operational tools Excellent communication, stakeholder management, and attention to detail Customer-centric mindset with enterprise-level relationship experience Technical or Business degree (preferred) Long-term growth as portfolio size and complexity increase

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