Director of Human Resources at Rootree Inc.Monday to Friday, 8:30 am to 5:00 pmFull-Time, PermanentLOCATION: Burlington, ONRootree is a leading company in sustainable packaging solutions, committed to reducing environmental impact while delivering high-quality packaging products. Located in Burlington, Ontario, Rootree is dedicated to innovation, sustainability, and customer satisfaction.Skills & Experience1-2 years of experience in office/sales administration1+ year of experience with Excel – understanding of tables, PivotTables, basic functions1-2 years of customer service experienceAttention to detail and a passion for continuously improving company processesProficiency with Microsoft 365 Suite including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, and OneDriveConfidence dealing directly with clients and staff membersPrevious experience with NetSuite or other CRM / ERP systems an assetResponsibilitiesAct as a product knowledge expert for versatile packaging, responding to sales leads, scheduling customer calls to cover all questions and concerns, updating the CRM system throughout the processRespond to sales leads, answering client questions and concerns in a timely wayWalk new customers through the process of customized packaging, having them complete forms to be used for quoting purposesSend quotes to customers, create Sales Orders, receive approvals, request depositsSend all compliance documents to customers, reviewing the received information, checking for accuracy,
uploading all information to CRM and ERP systemsRequest samples of customer's products in order to review and size appropriately with internal personnelCreate Receive Orders for inbound shipments and Ship Orders for Outbound shipmentsCreate Work Orders and Sales orders for new projectsCoordinate production and communicate timelines with customersPull production reports, as requiredServe as a liaison between various departmentsUnderstand how to use the estimator tool and quote customers accurately when requiredCreate and manage spreadsheetsFollow up with all current clients and incoming leads, ensuring prompt communicationProficiency in basic math skills, including mark-up, cost calculation, is highly advantageousAttend Tradeshows as requiredBenefitsCompetitive salary commensurate with experience.Comprehensive benefits package, including health, dental, and vision insurance.Opportunities for professional development and career advancement.Collaborative and inclusive work environment focused on innovation and sustainability.Contribution to a meaningful cause by being part of a company dedicated to reducing environmental impact through sustainable packaging solutions.Participate in our RESIN program including onsite gym, yoga classes, professional and personal development, and a progressive approach to work life balance.How to ApplyPlease submit your resume and cover letter detailing your qualifications and relevant experience to
[email protected] with the subject line "CSR 2026 - [Your Name]". We thank all applicants for their interest, however, only those selected for an interview will be contacted.Seniority levelEntry levelEmployment typeFull-timeIndustriesPackaging and Containers Manufacturing
📌 Customer Service Representative (Burlington)
🏢 Rootree
📍 Burlington