JOB CLASSIFICATION:Director, Program OperationsPROGRAM/DEPARTMENT:Program OperationsCOMPANY:Skills for ChangeHOURS:35 hours per week, Hybrid (Monday to Friday with occasional evening/weekend hours)CONTRACT TYPE:IndefiniteREPORTS TO:Vice President, Program OperationsSTART DATE:ImmediatelySalary Range:$115,000POSITION NATURE AND SCOPEThe Director, Program Operations is a senior leadership role responsible for the strategic and operational oversight of a diverse portfolio of programs and services across Skills for Change. Reporting to the Vice President, Program Operations, the Director ensures high-quality program delivery, drives innovation, strengthens performance and accountability, and supports organizational growth aligned with SfC’s strategic priorities.The Director leads a broad portfolio that may include Employment Services, Newcomer Services, settlement programming, community-based initiatives, and emerging areas such as workforce innovation, AI upskilling, and equity-focused programs.This role champions a client-centered, trauma-informed, and relational approach to service delivery while fostering collaboration, continuous improvement, and responsive programming that reflects evolving community needs and labour market trends.Key Responsibilities1. Strategic Leadership & Program OperationsProvide leadership and oversight for a multi-program, multi-site portfolio, ensuring alignment with organizational strategy and prioritiesLead the growth and advancement of key program areas through strategic implementation, excellence and innovationEstablish and maintain frameworks for program quality, accountability, and consistent service deliveryFoster integrated service models by strengthening cross-program collaboration and referral pathwaysApply proactive risk management to identify, assess, and mitigate operational and program risksLead change management initiatives to support organizational transformation and innovationServe as an escalation point for complex operational and site-level issues2. Program Performance & Quality ManagementOversee program implementation, monitoring, and evaluation to ensure strong outcomes and impactLeverage data systems to support performance tracking, reporting, and continuous improvementAnalyze program results (monthly, quarterly, annual) and identify trends, risks, and opportunitiesEnsure programs are responsive to client needs,



community realities, and labour market demandsAdvance integrated service delivery models across employment, settlement, and related programs3. Program Development & GrowthLead and support the development of funding proposals in collaboration with program design teamsIdentify and pursue new funding opportunities aligned with organizational prioritiesStay informed of sector trends, policy changes, and emerging program modelsBuild strategic partnerships with community agencies, employers, and stakeholdersSupport annual program planning, including evaluation of outcomes and identification of growth opportunities4. Budget, Administration & ReportingDevelop and oversee program budgets, ensuring fiscal accountability and complianceParticipate in organizational budget planning and resource allocationLead development of program work plans and business plansPrepare financial and program performance reports for senior leadership and fundersContribute to senior management discussions and organizational planningLead, coach, and develop a multi-level team including senior managers, managers, and frontline staffBuild a high-performing, inclusive, and accountable team cultureSet performance objectives, conduct reviews, and support ongoing staff developmentFoster a positive, equitable, and anti-racist workplace environmentSupport staff through change, ensuring readiness for evolving programs and prioritiesEnsure compliance with organizational policies and, where applicable, collective agreements6. Community & Sector EngagementRepresent Skills for Change in sector forums, community meetings, and partnershipsBuild and maintain relationships with external stakeholders and fundersPromote the organization’s impact, programs, and strategic prioritiesContribute to sector leadership, partnership development and knowledge sharing initiativesQualificationsEducationBachelor’s degree in non-profit management, social work, public administration, business administration,



or a related fieldA graduate degree is considered an assetExperience7–10 years of progressive leadership experience in program operations, service delivery, or community-based programmingExperience in employment, settlement, newcomer services, or related sectorsDemonstrated experience managing teams, budgets, and multi-site operationsExperience in program design, implementation, and evaluationExperience working with government-funded programs (e.G., IRCC, MLITSD, ESDC) is an assetExperience in a unionized environment is an assetExceptional leadership and people management skillsStrong program management and operational planning abilitiesFinancial acumen, including budgeting and reportingData-driven decision-making and analytical skillsExcellent communication, stakeholder engagement, and proposal writing abilitiesStrong critical thinking and problem-solving capabilitiesAbility to manage competing priorities in a fast-paced environmentDemonstrated ability to build collaborative relationships internally and externallyUnderstanding of trauma-informed and client-centered service delivery approachesIdeal Candidate ProfileEntrepreneurial, strategic, and results-driven leaderCommitted to social impact and community developmentCollaborative and relationship-orientedAdaptable and comfortable leading through changePassionate about advancing equitable outcomes for newcomers and underserved communitiesBenefitsSalary Range: $110,000-$115,000 per annumComprehensive health, dental, and wellness perks (100% employer paid)Generous vacation and paid sick daysEmployer-matched RRSP contributionsOrganization-wide wellness initiatives and staff recognition programsSkills for Change provides learning and training opportunities for immigrants, refugees and equity seeking groups to access and fully participate in the workplace and wider community to persons with disabilities to newcomers to Canada (including refugees) to Indigenous peoples to members of a visible minority to children or youth to women of all ages including seniors to the LGBTQ2 community.Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation. This document is available in alternate format on request.#J-18808-Ljbffr

📌 Director, Program Operations - $110,000 - $115,000 A Year (Winnipeg)
🏢 Skills for Change
📍 Winnipeg