Embrace a leadership role as the IT Service Desk Lead with Revolution Technologies in Charlottetown, Prince Edward Island. Spearhead service desk operations, enhance user experiences, and focus on continuous service improvement.This on-site role requires a minimum of 5 years of experience in IT support with a solid foundation in service management practices. You will be responsible for managing the service desk's workflows, ensuring effective communication, and actively participating in vendor coordination and process enhancements. Solid technical acumen and customer servicing skills are essential.Key Responsibilities:Lead service desk daily operations and processesEnhance ticket management practices and quality standardsReport on performance metrics to raise service levelsMentor staff and conduct IT training sessionsManage device refresh initiatives and user supportRequirements:5 years of progressive IT support experienceRelevant degree or diploma in technologyBackground in supervisory roles is beneficialExcellent problem-solving and communication abilitiesCapability to handle physical IT equipmentPlay a pivotal role in delivering outstanding IT support through effective leadership at Revolution Technologies.

📌 Revolution Technologies It Support Lead (Brudenell)
🏢 Revolution Recruiting
📍 Brudenell