OverviewWe are hiring a leadership-oriented Customer Care Manager to oversee warranty execution across multiple active sites. This role requires strategic coordination, builder client communication, and high-touch resolution management.Key ResponsibilitiesLead a team of Coordinators, Inspectors, Handymen, and Cleaners.Manage all Tarion portal workflows and escalations.Conduct weekly meetings with trades and site staff to align on goals and status.Ensure quality control and on-time execution of all homeowner service requests.Represent Trot to builder/developer clients and handle VIP homeowners directly when needed.Qualifications5+ years of experience in post-construction service or client-side warranty management.



Leadership experience managing field and admin teams.Deep understanding of Tarion warranty procedures and builder workflows.Skills & ToolsSkilled in Buildertrend, Tarion BuilderLink, Procore, or similar systems.Solid operational knowledge of residential construction phases and postoccupancy care.Project management and scheduling software fluency.Key Traits for Trot StandardStrategic thinker with a builder’s mindset.Unflappable under pressure and highly diplomatic.Holds their team to a standard of service excellence.Aligns deeply with Trot’s mission to be Ontario’s white-glove post-construction partner.Pay and LocationPay: $45,250.53–$91,556.68 per year. Work Location: Hybrid remote in Oakville, ON.#J-18808-Ljbffr

📌 Customer Care Manager Oakville - C$45,250.5 - C$91,556.7 A Year (Winnipeg)
🏢 Trot
📍 Winnipeg