Step into a rewarding Cybersecurity Technical Support role in Montreal aimed at enhancing clients' email security experience. As a bilingual specialist, your troubleshooting expertise will directly impact customer satisfaction.This full-time position offers a unique platform for professionals fluent in both English and French. You will tackle technical challenges, fostering personalized customer relationships while driving improvements to our services. Your analytical skills will be vital as you collaborate with and escalate issues to the development team, ensuring seamless client experiences.Key Responsibilities:Address and resolve technical client inquiries via phone, email,



and chatDevelop strong relationships with clients through exceptional serviceEscalate significant incidents to ensure timely resolutionsRelay customer insights to the product development teamRequirements:Solid knowledge of basic network protocols and email securityExcellent analytical, logical, and problem-solving skillsExperience with SMTP troubleshooting for Hornetsecurity productsBilingual capabilities in French and English; additional languages are a bonusCustomer service focus, able to operate under high-pressure conditionsUtilize your passion for problem-solving and customer service to make a difference in our team.

📌 Cybersecurity Technical Support Role Montreal
🏢 Hornetsecurity
📍 Montreal