Department of Position: Sales Operations
Reports to: Director, Sales Operations & Technical Support
Company Description
Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers.

Job Summary
The Sales Operations Specialist is a key member of the sales operations team, reporting to Director of sales operations & technical support. The Sales Operations Specialist will be responsible for supporting the entire sales team by managing SKU & inventory assortment, price & promotion implementation, assisting with product launches (GTM) & EOL tasks, monitoring fraud tool, chargebacks, MDF support for partners, vendors, revenue & expense tracking. The primary focus is to facilitate, implement and execute the successful product launches and transitions, manage inventory for the entire business and monitor & manage chargebacks.

The ideal candidate should be a diligent, organized, methodical and resourceful individual who is highly detail-oriented in order to manage and report accurate data and meaningful insight to the team.

Duties & Responsibilities:

Maintain and manage SKU (product) list with MSRP and promotion prices for all sales channels

Optimize product listings, ensuring accurate and compelling content, images, and keywords to maximize visibility and conversion rates

Work with web operations team to manage activation and deactivation of models on the Lorex web stores based on inventory availability and the sale plan

Collaborate with sales and operations team, director of sales ops, marketplace sales team, product management, marketing and web operation team to ensure new products are launched on plan and schedule (GTM)



and EOL models are discontinued and transitioned on the respective platforms

Responsible for new material and BOM (bill of material) creation and management in SAP

Track SKU-level inventory status and work with the demand planning analyst and product management team to plan out future inventory POs and consumption plans

Manage inventory transfers between warehouses and to Amazon

Manage the aging inventory list and develop a sales and consumption plan via different sales platforms

Support the Director of sales operations with promotion planning, owning of promotion calendar, inventory strategy, budget planning, sales planning with data and analysis

Manage and maintain various data & dashboards and reports using not limited to, but primarily PowerBI

Report and provide insight to support the decision‑making and strategic planning of the sales team

Manage DtC sales related expenses and track and report the status vs. budget accrual on monthly and ad‑hoc basis

Serve as key contact person and subject matter expert for the sales operations team in inventory, sales tracking, fraud & chargeback, sales commissions related inquiries

MDF management for reseller partners and B2B customers

Oversee fraud management process, monitor for any issues and discrepancies and report related KPIs to the management team

Monitor and report non‑fraud related chargeback results

Lead, develop and discuss the chargeback reduction plan with the management and operations team

Coordinate site‑merchandising and marketing initiatives for each promotion and in general

Support regular and ad‑hoc reporting needs

Initiate new vendor set up,



PO submission and completion for vendor expenses

Project manage sales and operations related ad‑hoc projects

Stay informed about industry trends, competitive landscape, and emerging e-commerce technologies to suggest creative strategies and tactics.

Lead, attend and participate in specific weekly required meetings

Requirements:

Knowledge, Skills and Abilities (KSAs)

Strong analytical and collaboration skills and demonstrate the ability to solve complex problems by reviewing related information

Strict attention to details: Excellent written and verbal communication, analytical and strategic thinking skills

Excellent management and control of workflows to produce deliverables within required timeframes and quality standards

Strong interpersonal and partnering skills to facilitate effective working relationships

Good understanding of consumer electronics industry and DtC/eCommerce business structure

Demonstrated ability to juggle multiple projects and set priorities for teams and individual contributors

Ability to work with all levels of the organization

Superior Microsoft Excel, Word and PowerPoint skills

Ability to use SAP, Amazon seller central, Power BI and various AI platforms

Experience with SQL and Python

Minimum 3 years of relevant experience

Bachelor's degree in Finance, Statistics, Economics, Business, Information Technology or related field preferred

Experience in data analysis, data management, and consumer electronics industry preferred

Experience in supply chain and finance is an asset

Minimum 5 years of experience in Microsoft Office Suite software

Lorex welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please note that we use AI tools as part of our recruitment process to enhance efficiency and improve candidate experience.

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📌 Sales Operations Specialist (Ontario)
🏢 Lorex Technology
📍 Ontario