Elevate your expertise as a Major Incident Management Analyst with DXC in Quebec, Canada. This role demands robust incident resolution skills and a commitment to process improvement.In this key position, you will lead Major Incident Management while ensuring effective resolutions and process optimizations. Successful candidates will have a track record of collaborating with technical teams, managing escalations, and communicating effectively about incidents. Your efforts will contribute to reducing service disruptions and meeting critical KPI targets.Key Responsibilities:
- Lead major incident bridge calls and coordination efforts
- Communicate updates to the GCC leadership regularly
- Document incident timelines in ITSM and Teams Group chat




- Manage escalated incident tickets and classification
- Recommend process improvements and maintain governance documentationRequirements:
- Minimum five years in a similar role
- ITIL Foundation certification is required
- Strong understanding of infrastructure technologies
- Effective communication and organizational skills
- Flexibility to work in stressful situationsDevelop your career and manage critical incidents effectively with DXC's commitment to excellence.#J-18808-Ljbffr

📌 Major Incident Management Analyst At Dxc (Quebec City)
🏢 1102 CSC Canada
📍 Quebec City