We are hiring a Technical Support Team Lead to manage a team of IoT Solutions Engineers and guarantee fast, high-quality customer issue resolution. Success in this role requires technical know-how, leadership, and strong people skills.
Teltonika's telematics business unit develops and produces easy-to-use GPS tracking devices for effective fleet management in logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.
In this role, you will: Provide guidance to the team on technical and procedural matters, ensuring smooth issue resolution
Support the professional development of team members and foster their competence growth
Prioritize, analyze, and assist in resolving incoming helpdesk tickets
Collaborate closely with the Sales department and the R&D; team
Plan team resources and take part in the hiring process
Monitor team performance metrics and work to maintain or improve KPI results
Oversee and balance the team's workload
Ensure high-quality team output and a strong customer satisfaction index
Create, improve, or initiate new and existing processes
Provide continuous and constructive feedback to the team and other stakeholders
Work in an agile environment and contribute to effective agile practices
What we expect of you: Proficiency in English (B2 level or higher) as it will be your primary working language, other language is an advantage




Experience working with technical products
Organizational, results-oriented, and communication skills
Constructiveness, conscientiousness, and strong problem-solving skills
Robust analytical thinking and the ability to formulate proposals, insights, and solutions
Flexibility to adapt to changing technologies and processes
Management experience in customer service would be an advantage
Familiar with tools like GitLab or Jira
What we offer: Work type: Hybrid (at least 3 days from office); Office location: 20 Dundas St W, Toronto, ON
Career: opportunity to grow your career and shape finance processes and standards in a rapidly growing, innovative and global IoT organization
Hands-on involvement in complex, real-world finance and accounting topics (go-to-market, margin optimization, international structures etc.)
Benefits: company funded health insurance; RRSP; 3 weeks of Paid Vacation; 6 Sick days + day off on your Birthday; Summer working hours on June and July months; Company's Events
Work Environment: professional, ambitious, and supportive team with a strong execution mindset; Flat hierarchy, fast decision-making, and real ownership over outcomes
Compensation: $85,000 - $110,000
Artificial intelligence tools are not used at any stage of the hiring process for this role
This job posting is for an existing vacancy

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📌 Technical Support Team Lead | Telematics (Ontario)
🏢 Teltonika
📍 Ontario