Store ManagerReporting to the District Manager (DM), the Store Manager (SM) will lead the day‑to‑day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store.Position SummaryThe SM will champion a People‑First store environment that promotes diversity and inclusion, builds life‑time relationships with customers, and delivers a best‑in‑class customer experience. Through personal selling, leadership, and coaching, the SM will drive performance, inspire the team, and maintain a high level of professionalism.ResponsibilitiesVision & PurposeCommunicates performance expectations and ensures all team members understand the impact of their performance on company success.Coaches and develops the store staff to instill understanding of brand image and ensure consistent representation of the brand in customer interactions and store visuals.Supports and communicates strategic relevance of corporate initiatives and executes corporate plans to produce desired results.Encourages a positive, enthusiastic attitude to inspire and motivate others.Customer ObsessionEnsures team members deliver an exceptional customer experience through training, outreach, communication, and clear expectations.Empowers team members to resolve customer issues within established parameters and drives high levels of customer service through follow‑up and outreach.Compiles and follows up on customer requests.Critical Thinking & Innovative ActionAttains sales projections and quotas, developing strategies to maximize team sales potential while achieving goals.Observes operations to identify successes and opportunities for improvement.Recognizes strengths, identifies root causes of operational problems, and coaches staff to address them.Reviews and analyzes reports, identifies trends, opportunities, and resources, and develops plans to address issues.Monitors marketing,



merchandising, and payment programs of competitors and advises management of new or changing merchandise and service needs.Implements initiatives that change behaviors to produce results.Collaborates with other Signet store managers to foster communication, collaboration, and efficient use of resources.Employee ExperienceDisplays a commitment to the Company’s People‑First vision.Responsible for selection and development of talent, onboarding, and ongoing coaching in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.Communicates performance expectations, sets actionable goals, and monitors progress against desired behaviors.Maintains open communication to encourage participation and idea sharing.Maintains accuracy of team member data in system records for total rewards eligibility.Diversity, Equity & InclusionEstablishes a positive, professional work atmosphere where team members bring their full selves to work and want to do their best.Ensures all team members, guests, and vendors are treated with respect and valued for their contribution.Communicates, understands, and empathizes with others.Performance ExcellenceResponds promptly and accurately to all management directives, merchandise transfer requests, inventories, and information requests.Maintains neatness and cleanliness of the location to represent the banner.Ensures compliance with company policies and practices.Achieves outstanding sales performance and increases profit margins by controlling discounting, expenses, payroll,



and repair departments.Schedules work to balance store coverage, coaching, training, and team development while meeting customer traffic and sales requirements.Provides consistent attendance; performs additional duties and projects as assigned.Work ScheduleDuring non‑peak periods, aims for a five‑day, 40‑hour work week with a mix of opening and closing shifts.During peak selling periods, hours may increase.QualificationsEducation : Minimum of 2 years of college preferred.ExperienceAt least 3 years of retail sales experience, OR 2 years of retail sales plus a minimum of 1 year of retail management.Preference given to candidates with specialty retail or jewelry experience.Preference given to Diamond Council of America (DCA) certified candidates.Technical SkillsAdvanced communication skills, both written and verbal.Proficiency in computers, MS Office, and related business technology.Strong interpersonal, presentation, problem‑solving, and conflict management skills.Ability to present professionally via email, social media, video conference, telephone, and text.Strong organizational and delegating skills.Reliable and dependable.Language : Bilingual skills are a plus.Physical DemandsRegularly required to stand, reach with hands and arms, move between display cases, sit, stoop, bend, kneel or crouch; lift up to 10 pounds.Visual acuity sufficient to discern gemstone quality with or without a loupe.Includes weekends, evenings, holidays, and extended hours; travel for training andbusiness may be required.CompensationBase pay: $58,240 – $72,800 per year plus commission on sales. Final pay rate determined based on experience and qualifications.Equal Opportunity EmployerSignet Jewelers is an equal prospect employer committed to promoting diversity at all levels of employees. We particularly encourage women and minorities interested in management opportunities. The company is a Great Place to Work Certified.#J-18808-Ljbffr

📌 Store Manager - Peoples Jewellers - Tecumseh Mall - C$58,240 - C$72,800 A Year (Winnipeg)
🏢 Peoples Jewellers
📍 Winnipeg