We are seeking a Technical Support Specialist, who will be responsible for providing direct assistance, mainly by email and telephone, to all internal and external D-BOX customers, making recommendations for continuous product improvement, participating in the design and development of various management tools, and developing standard processes for customer service.Your missionHandle technical issues for D-BOX customers (institutional, commercial and private) by providing technical support via email and telephoneBe the point of contact and take responsibility for escalations with engineering, following their progress until they are fully resolvedProperly document information in all boxes in the information management systems, according to established D-BOX processesMaintain a customer-focused attitude so that all our partners receive the expected level of serviceCarefully follow the current operational procedures and contribute to improving themActively participate in special projects to improve overall processes or customer service documentationMonitor your personal performance with the help of indicators and dashboards and make the necessary adjustmentsOffer continuing education workshops on the various products and divisionsProvide technical support to customers on an occasional basisParticipate in the installation of seats in theatres worldwide, with specialists from time to timeYour DNACollege diploma (DEC) in electronics, mechanics, computer science or equivalent experienceTwo (2)



years of experience in a technical customer support position as well as in customer service with inbound and outbound callsYou have a basic knowledge of networkingYou have experience working with remote connection tools (VPN, Remote Desktop, TeamViewer, LogMeIn, etc.)You are familiar with Office suite and the Windows environmentYou are customer-oriented, independent, organized, a team player and skilled at prioritizingYou have solid analytical and problem-solving skillsYou are at ease in a dynamic and constantly changing environmentYou are not afraid to get out of your comfort zoneYou communicate well in French and English (Spanish or Portuguese is an asset)Our team must provide service between 8 a.M. and 6 p.M., Monday to Friday. To support cinemas around the world, we've set up a rotating 24/7 emergency on-call system through a mobile app. Each team member takes on-call duty for one week, once every 5 to 6 weeks.An energetic team working to entertain the planetAn opportunity to innovate, grow and make a significant impactA work schedule with the possibility of teleworkingSkills development and trainingPersonal daysAnnual credit for physical activities ($350)Salary commensurate with your talentHappy hours, themed dinners, variousos activitiesIn-office D-BOX cinemaFree coffee & teaAnd much more!D-BOX is committed to making our team a better reflection of society and values diversity of all forms. We encourage applications from women, from those who identify as Indigenous, as a Person of Colour, as a member of the LGBTQ2S+ community, as a person with a disability and from other cultural, racial or ethnic minorities.TECHNICAL SUPPORT SPECIALIST

📌 Technical Support Specialist (Longueuil)
🏢 D-BOX Technologies
📍 Longueuil