You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' life.Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.Role Summary:The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role will be responsible for leading a team of analytics professions delivering key insights to Operations Leaders to help them run their business in a data driven manner.This position balances leadership, stakeholder management, business expertise, and a robust data driven approach to advance our analytics and insights capabilities in alignment to key business objectives.What will you do?Data Analytics Strategy Development and ExecutionDevelop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives,



balancing quick wins with long-term capability buildingEvaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solvingPartner with Sun Life Canada's Client Experience Office to align with overall Canada data and analytics strategyEstablish metrics and KPIs to measure analytics function performance and business impactBusiness Intelligence and ReportingLead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reportsManage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power usersTransform complex operational data into clear visualizations supporting executive reporting and strategic planningTeam Leadership and Capability BuildingLead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovationProvide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectivesWhat do you need to succeed?Education & Experience RequirementsMinimum 7 years relevant business, data, and analytics experienceUniversity degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experienceProven experience leading data analytics functions delivering measurable business valueExperience in operations, business process management, or service delivery environments preferredExperience managing and transforming data infrastructure and analytics capabilitiesTrack record of leading high-performing teams of professional knowledge workersExperience working in financial services, insurance,



or regulated industries an assetAs this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.Technical ExpertiseStrong understanding of data analytics concepts (predictive analytics, machine learning, AI)Deep knowledge of business intelligence tools, platforms, and best practicesFamiliarity with operational metrics, performance management, and process optimizationKnowledge of statistical analysis, modeling techniques, and quantitative methodsLeadership CompetenciesStrategic Thinking: Ability to develop long-term vision while executing tactical prioritiesStakeholder Management: Skilled at building relationships and influencing across all organizational levelsCommunication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiencesChange Leadership: Proven ability to lead teams through transformation with minimal disruptionProblem Solving: Creative and critical thinking to address complex business challengesBusiness Acumen: Strong understanding of business drivers, operational dynamics, and financial impactCollaboration: Ability to work effectively across multiple teams, functions, and geographiesResults Orientation: Track record of delivering measurable business outcomes through analyticsWhat would be nice to have?Understand and Embrace Agile Operating ModelProven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projectsExperience working in a large financial services organizationKnowledge of fundamental statistical models & techniquesUnique RequirementsThis role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must

📌 Director, Operations Analytics (Toronto)
🏢 Sun Life Financial
📍 Toronto