Drive operational excellence at Samsung Electronics Canada as a Senior Business Operations Specialist. You'll oversee product sales logistics and enhance customer returns processes while fostering a cooperative work environment. This position requires you to manage return requests, coordinate reverse logistics, and ensure optimal communication among stakeholders.

Your expertise will help maintain compliance with Samsung’s HQ policies while improving operational efficiency through meticulous documentation and KPI management. Key Responsibilities:

- Oversee daily execution of reverse logistics processes
- Monitor outstanding return requests and implement actions
- Coordinate Return Authorization approvals with SECA teams
- Collaborate with finance for claims and discrepancies
- Establish and manage essential KPIs and performance tracking Requirements:
- Post-secondary education or equivalent work experience
- 1-3 years in reverse logistics experience required
- Proficiency in SAP/ERP, especially SD and MM modules
- Strong customer relationship management skills
- Familiarity with the Canadian consumer market Utilize your logistics leadership and communication skills to enhance operational efficiency at Samsung in Canada.

📌 Senior Business Operations Specialist at Samsung (Mississauga)
🏢 Samsung Electronics
📍 Mississauga