Big Bang is a consulting firm that helps organizations optimize and streamline processes through planning digital strategy, deploying business solutions, and creating organizational alignment. Our purpose is to create tangible value for our customers by streamlining business systems, connecting information between systems, aligning strategy with technology, and providing support to develop organizational expertise. With headquarters in Montreal, Canada, and offices in France, Mauritius, Toronto and the United States, we aim to serve enterprises of all sizes and industries worldwide.

Our Commitment to Diversity and Inclusion At Big Bang , we believe that diversity fuels innovation and strengthens our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Our commitment to equity and inclusion means fostering an environment where every individual feels valued, respected, and empowered to thrive.

The senior consultant role at Big Bang is the expert combination of functional and technical expertise. As a Senior Consultant, you will have the opportunity to work in a multi-product environment that is industry focused and team-oriented. You will adapt existing ERP and CRM cloud solutions to customers’ business processes by developing complex customizations in various programming languages (Java, JavaScript) or configuring already existing elements.

You’ll participate in database and systems integration between ERP, CRM, transactional websites, and various other third-party platforms. You will also lead client training sessions and collaborate with project managers and other stakeholders by phone,



video conference or in person, as needed. Actively participate in projects by acting as a lead consultant Perform configuration, development, and deployment of software component modifications Communicate regularly with the project manager on the status of the overall work in progress Ensure that through quality assurance activities are carried out by elaborating and performing test plans Take ownership and lead the project's lifecycle: sales, demo, project development, and post-go-live, etc.

Customer

Service (15%) Manage the client relationship by being a trusted advisor and leveraging your industry expertise to recommend and help customers optimize their processes and systems set expectations and confirm decisions by speaking to your customers directly at all times Propose solutions according to customer’s budget and time constraints Assist consultants with front-line support for customers as needed Ensure extraordinary customer service in line with our best practices and willing to go the extra mile Respond to customer calls and provide immediate assistance for urgent requests Training (10%) Lead and develop customer training sessions (according to specifications and roles)



throughout the project lifecycle Provide post-deployment training; explaining the use of applications that have been customized and training customers on how to use advanced features Transfer newly acquired functional and technical knowledge to colleagues; Configure complex demonstration/test environments used to present our solutions to potential customers Develop specific functionalities based on the requirements of the prospective client and modify data in line with industry standards Continuous Improvement (5%) Perform ongoing industry and market watch through readings, interviews and research analysis University degree in software engineering, information technology, business technology management or a relevant discipline Excellent mastery of English and French (bilingual) Mastery of Java (asset) and Javascript (essential).

Experience and involvement in all phases of a project: analysis, design, development, implementation, training, and support Knowledge of an ERP application (Enterprise Resource Planning), CRM (Customer Relationship Management) and e-commerce (asset) creating a clear, concise and agreed set of customer requirements that allow you to consistently meet customer expectations Ability to lead technical working sessions with end users by engaging at all levels and talking about impact, not process Ability to prepare qualified documents: estimates, statement of work, request for proposal, training documents, and testing plans We have a hybrid telecommuting policy that allows you to come into the office at least two days a week after your first month of on-site integration.

📌 Senior Consultant, ERP & CRM Cloud Solutions (Montreal)
🏢 Big Bang
📍 Montreal