With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work.

We’re looking for a highly organized and client-focused Senior Customer Onboarding Specialist to join our Customer Onboarding team. In this role, you’ll serve as the primary point of contact for clients during onboarding, guiding them from contract signature through successful employee onboarding across multiple countries. This role is focused on delivering fast, frictionless onboarding experiences for Pebl’s most strategic customers and partners, combining strong execution with a consultative, client-first approach.

You’re equally comfortable managing detailed project plans and leading client conversations, and you take pride in delivering a structured, high-quality experience that builds trust from day one. You understand that exceptional onboarding is the foundation of a long-term client relationship and are motivated by creating experiences that set customers up for ongoing success. Build strong client relationships by understanding each customer's broader business goals and supporting a seamless experience across the full client lifecycle Partner with clients on country rollout strategy and sequencing, helping prioritize markets for productive global expansion Support benefits benchmarking and alignment, helping clients understand statutory versus market practices and make informed decisions Maintain clear visibility into onboarding progress,



proactively communicating updates, risks, and next steps Collaborate across Sales, Onboarding, Customer Experience, Product, Finance, and other cross-functional teams to deliver a seamless and frictionless onboarding experience Support client expansion into current countries and high-volume hiring, ensuring consistency and scalability of onboarding processes Champion the customer perspective, synthesizing feedback and partnering with Product and Engineering to continuously improve the client and employee experience Contribute to process improvements and standardization efforts to enhance onboarding quality and team efficiency at scale Experience in project management, program management, or client onboarding, ideally in a global or high-growth environment ~ Business proficiency in the English language required ~ Experience in HR, global mobility, payroll, or workforce operations is a plus, but not required ~ A bachelor’s degree in a related field or equivalent work experience ~5+ years of business experience, with customer-facing roles focused on operational excellence and customer satisfaction At Pebl, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations.

Flexible Time

Off – Take the time you need to recharge.

Parental

Leave – Support for growing families. Health and Dental Insurance – Where applicable, to cover you and your loved ones.

Retirement

Savings + Employee Incentive Plan – Plan for the future while sharing our success. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

📌 Senior Customer Onboarding Specialist (HR) (Toronto)
🏢 Pebl
📍 Toronto