Elevate customer relationships with Esri Canada as a Senior Customer Success Manager in Defence. Lead strategic initiatives and engage with high-level stakeholders in a hybrid mode in Ottawa. As a Senior Customer Success Manager at Esri Canada, you will spearhead customer success for complex Department of National Defence accounts.
This full-time role demands at least seven years of experience in customer engagement, strategic account management, and advisory roles. Your expertise in the federal sector and exceptional stakeholder skills will drive value realization and retention. Key Responsibilities:
- Own strategic customer success outcomes for DND accounts
- Execute multi-year strategies aligned with customer priorities
- Serve as a senior advisor on GIS and location intelligence
- Lead cross-functional teams to meet customer objectives
- Handle escalations and high-impact customer issues Requirements:
- Minimum 7 years in customer success and account management
- Experience in federal government or regulated environments
- Proven ability to influence executive stakeholders
- Strong analytical skills for customer assessment
- Post-secondary degree in GIS, Geography, or related field Leverage your strategic thinking and leadership skills to ensure customer success in a dynamic environment.