Elevate customer satisfaction as a Senior Customer Success Manager at Esri Canada in Edmonton. Drive strategic outcomes and foster executive relationships in a hybrid work environment. In this key role, you will report to the Prairies Region Director and be responsible for managing high-value GIS customer accounts.
You will lead complex customer success strategies, ensuring value realization, retention, and revenue growth while acting as a trusted advisor to senior stakeholders. This position is pivotal for aligning sales and services with customer priorities. Key Responsibilities:
- Own strategic outcomes for GIS customer accounts
- Define and execute multi-year Customer Success Strategies
- Serve as a trusted advisor on location intelligence initiatives
- Coordinate account planning across internal teams
- Navigate and resolve high-impact customer escalations Requirements:
- Minimum 7 years in GIS and customer success roles
- Proven experience in retention and renewal strategies
- Ability to influence executive-level stakeholders
- Solid analytical skills for assessing customer health
- Post-secondary degree in GIS or related discipline Drive success by fostering relationships and implementing effective strategies for Esri Canada's valued clients.