Job Description Company: Hard Rock Ottawa Hotel & CasinoLocation: Ottawa, OntarioJob Type: Part Time - 6 month contractCompensation: CAD $ 28.53/Hr.License Requirements: AGCO LicenseResponsibilities Monitor daily jackpot and machine malfunctions transactions for accuracy and response timeResponsible for supervising Slot Attendants and Slot Technicians on assigned shift within assigned sectionAssists in training, counseling, scheduling and evaluating direct reportsHandle employee and customer complaints and disputesPromotes positive customer service, safety, security and creates a friendly atmosphereEnsures that Slot Attendants work with cashiering personnel, security officers or other Hard Rock departments in regards to jackpot payouts, and exchange slipsMonitor and document all currency transaction reporting requirementsSafeguard against theft and ensures the security and integrity of all casino propertyReport developments that may affect the casino operation to the Manager, Slots, Manager, Slot Technicians and/or Director, OperationsYour strong presence on the gaming floor will be vital to your management of people and interacting with customers while delivering exceptional customer service. You will ensure compliance with all Ontario Lottery and Gaming Corporation (OLG) and Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies and procedures Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations Other duties as assignedLives the BrandQualifications Post-secondary education in a relevant fieldOne or more years of experience in a supervisory roleStrong managerial skills and familiarity with a high-volume, fast paced, shift-work environmentA working knowledge of computer software and the ability to learn new software and systemsExcellent organizational, interpersonal, analytical, communication,



and problem-solving skillsThe ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of OntarioPhysical Demands Ability to stand and sit for extended periods of timeAbility to walk distancesThe employee must frequently lift/push/pull and/or move up to 50 poundsWorking Conditions Duties and responsibilities are typically performed in a highly regulated and controlled workplace, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.Closing Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at hrnotify@ if you require accommodation at any time throughout the hire process.Company Background Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!#J-18808-Ljbffr

📌 Dual Slot Supervisor - 6 Month Contract (Quebec City)
🏢 064 Hard Rock Ottawa Employee Services
📍 Quebec City