We are seeking a Program Manager - Supply Chain. This role is responsible for strategically leading large-scale, multi-phase programs focused on retail supply chain transformation. The Program Manager will drive measurable improvements in inventory accuracy, replenishment cycles, logistics, and operational costs. This role also oversees the delivery of AI-driven initiatives and enterprise-level supply chain technology implementations.Req # The recruiting efforts for this position are intended to fill an existing vacancy for a new position.ResponsibilitiesStrategically lead the successful delivery of large-scale, multi-phase programs focused on retail supply chain transformation, ensuring alignment with organizational goals and prioritiesDeliver measurable outcomes, such as improved inventory accuracy, faster replenishment cycles, streamlined logistics, and reduced operational costsManage concurrent programs spanning AI-driven initiatives, supply chain technology implementations, and operational optimizations at the enterprise levelLeverage change management practices to ensure a seamless rollout of new tools and processes across retail channels, including stores, e-commerce, and distribution centersApply real-world expertise in AI solution delivery, implementing tools such as machine learning for demand forecasting, intelligent inventory optimization, and automated replenishmentPartner with data science, engineering, and retail operations teams to design and operationalize AI solutions that improve supply chain visibility and decision-makingDeliver AI-driven analytics to enable actionable insights into retail supply chain trends, enabling enhanced agility and responsivenessLead the planning, execution, and successful implementation of retail-specific supply chain technologies,



including inventory management systems, warehouse management systems (WMS), order management systems (OMS), and transportation/logistics platformsOversee key system integrations, including connecting upstream suppliers and distribution centers to downstream retail store locations and e-commerce channelsDrive cutting-edge technology programs for omnichannel fulfillment, including technologies to improve micro-fulfillment, same-day delivery, and last-mile logisticsManage the end-to-end delivery lifecycle for retail supply chain system upgrades and new implementations, ensuring minimal disruption to operationsLead cross-functional teams, connecting technology partners, retail planners, logistics managers, and business stakeholders to ensure program successBuild strong partnerships with key leadership across procurement, distribution, store operations, merchandising, and customer experience teamsAct as a visible leader and coach to guide teams through change management, ensuring new solutions and processes align with business goals and deliver exceptional resultsDefine and implement industry-standard frameworks for program delivery, with a strong emphasis on Agile and Lean methodologiesDevelop and track KPIs to regularly measure and improve supply chain performance in terms of cost, speed, and customer satisfactionProactively identify risks and roadblocks,



implementing strategies to minimize delays or disruptionsStay ahead of industry trends in AI, retail technology, and supply chain innovation to ensure solutions remain competitive and adaptable to evolving market demandsDrive technology roadmaps for next-generation retail supply chain technologies, focusing on scalability, efficiency, and the customer experienceRequirements5-7 years of experience managing large-scale, multi-phase supply chain transformation programsExpertise in AI solution delivery, including machine learning for demand forecasting, intelligent inventory optimization, and automated replenishmentBackground in retail-specific supply chain technologies, including inventory management systems, warehouse management systems, and order management systemsFamiliarity with transportation and logistics platforms and omnichannel fulfillment technologies, including micro-fulfillment, same-day delivery, and last-mile logistics solutionsKnowledge of system integration practices connecting upstream suppliers and distribution centers to downstream retail store locations and e-commerce channelsProficiency in Agile and Lean methodologies for program deliverySkills in change management practices to guide teams through the rollout of new tools and processesUnderstanding of KPI development and tracking to measure supply chain performance in terms of cost, speed, and customer satisfactionCapability to lead cross-functional teams, including technology partners, retail planners, logistics managers, and business stakeholdersCompetency in building partnerships with leadership across procurement, distribution, store operations, merchandising, and customer experience teamsWe offerExtended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending

📌 Program Manager - Supply Chain (Toronto)
🏢 EPAM Systems
📍 Toronto