About MingaMinga means community. It’s the belief that we achieve more together than we ever could alone. At Minga, joining our team isn't just about a new role, it's about joining a collective that is deeply invested in your growth, your impact, and your connection to the people around you.We’re building the Student Behavior Platform schools can’t live without, and we’re having fun doing it.We are a tight-knit group of curious, low-ego humans who genuinely enjoy the "we" over the "me".Supportive Growth: You aren’t on an island. You’ll have the autonomy to do your best work and a community that has your back every step of the way.Shared Ownership: Whether at our Kelowna HQ or remote, you’re a vital part of a team that cares as much about the people as the product.Real Impact: Everything we do supports the educators and students we serve, creating a ripple effect of connection in schools everywhere.The RoleThe Manager, Account Management leads and develops a team of Account Managers who own Minga's post-sale commercial outcomes: retention, expansion, and customer health. This is a player‑coach role: you're close enough to the work to coach deals and renewals in real time, and senior enough to set the process and standards the whole team operates from.Your team owns GRR and NRR for a named book of business. Your job is to make sure every AM on your team has the skills, systems, and support to hit those numbers and that the team as a whole is building an increasingly healthy, expanding customer base for Minga.What You’ll DoTeam Leadership & DevelopmentLead, coach, and develop a team of Account Managers through regular 1:1s, deal reviews, and performance conversationsSet clear performance expectations and hold the team accountable to GRR, NRR, renewal rate, and health score targetsBuild individual development plans for each AM; identify strengths, gaps, and growth pathsRecruit, interview, and onboard new AMs; own their ramp tofull productivityRevenue & Retention OwnershipOwn the team's aggregate GRR and NRR targets; forecast renewalsand flag risk earlyReview the renewal pipeline with each AM weekly; identify deals that need coaching, escalation,



or executive supportMonitor health score trends across the team's book; intervene when accountstrend toward churnDevelop and own the early-warning process — ensuring at‑risk accounts are identified and addressed 90+ days before renewalProcess & PlaybookBuild and maintain AM playbooks: renewal process, QBR format, upsell identification, health monitoring, and escalation frameworksOwn HubSpot standards for the AM team — stage definitions, health fields, forecast categories, and renewal trackingPartner with the Manager, Implementation Management on handoff quality — ensuring AMs receive complete, usable handoffs from go‑liveContinuously improve team efficiency through better tooling, templates, and process iterationCross-Functional PartnershipPartner with the AE team and Director of Sales on expansion deal collaboration — AM identifies, AE closes, handoff back to AMWork with Marketing to develop case studies, references, and customer advocacy programsBring customer feedback and retention patterns to Product; translate churn signalsinto actionable roadmap inputReport team performance, book health, and risk to the Director, Account ManagementWhat Success Looks LikeIn the first 30 days:Deep understanding of every AM's book, active deals, and individual performanceRelationships established with Implementation, AE team, and cross-functional partnersRenewal risk assessment complete for the next 120 daysIn the first 90 days:Updated AM playbook and renewal process documented and in useIndividual development plans in place for each AMFirst forecast presented to Director, Account Management with accuracyOngoing:Team GRR: [TBD]%Team NRR: [TBD]%Renewal rate on time: [TBD]%AM ramp time to target productivity within defined windowImproving health score trend across the team's book quarter over quarterWhat We Require5+ years in customer success or account management in B2B SaaS, with at least 2 years in a people management roleProven track record of leading teams to strong GRR and NRR outcomes in a named-book modelExperience building or refining AM processes, playbooks, and renewal frameworksStrong coaching ability, you know how to develop a range of AM experience levelsData-driven approach to team management; comfortable with healthscoring,



pipeline forecasting, and CRM-based reportingHubSpot experience (or equivalent) requiredK-12 EdTech or education sector experience is a strong assetWho You AreA developer of people — your instinct is to coach, not to take over the accountCommercially sharp — you understand GRR and NRR as business outcomes, not just metricsProactive about risk — you spot churn signals before they become lossesA clear communicator who can run a tight team meeting, deliver a direct performance conversation, and present to leadershipA systems thinker — you improve the process, not just the resultCollaborative and low-ego — you work fluidly with Sales, Implementation, and Product to get the right outcomes for customersRole CompensationManager, Account ManagementBase Salary: $94,500 - $108,500 (70%)Variable: $40,000 - $46,500OTE: $135,000 - $155,000Compensation Philosophy & TransparencyAt Minga, we believe compensation should reflect impact, fairness, and market alignment, supporting our mission to empower educators and students while building a high-performing, people-first culture. Our standard is to pay at or near the midpoint of the range unless there is a clear business rationale to vary. This approach allows for growth and provides room to learn and develop within the role. We also conduct annual compensation reviews in November, which take into account both market benchmarks and individual performance.Check out our Advantages & Perk Page for a full review of the overall compensation package.AI at MingaAt Minga, we believe AI should make your work faster, smarter, and less repetitive — not more complicated. AI is meant to augment how we work, not replace human thinking or judgmentLeverage AI, but stay you. We expect you to use the tools available to you, but remember that Minga is built on real people. Your resume and "Why Minga" answer will be read by a real life human, so give us a glimpse of the person behind the profile.During your interview we value your unique voice over a perfect prompt. It's okay to not answer perfectly.What You Can Expect From UsAt Minga, you’re more than just an application, you’re a real person with a story we want to hear.We believe in clear communication, mutual respect, and ensuring every candidate walks away feeling valued, whether we end up working together or not.#J-18808-Ljbffr

📌 Account Management Manager At Minga - $94,500 - $155,000 A Year (Winnipeg)
🏢 MaintainX
📍 Winnipeg