The Practice | TorontoA role at the centre of something meaningfulThere are roles that support a business. And then there are roles that help build one from the inside out.The Head of Administration and Operational Support at The Practice is a deeply trusted, right‑hand role to the Founder and CEO. This is for someone who can hold both vision and execution. Someone who executes efficiently, coordinated all aspects of team development with clarity and supports all internal growth initiatives with care and precision.At The Practice, we are creating a space with a vision that needs to be brought to life with passion, precision and drive. This role sits at the centre of that experience, helping ensure everything runs with intention, consistency, and excellence. This role requires someone who can handle the details while supporting and driving the vision.Why The PracticeThe Practice is more than a workplace. It is a living, evolving community.We are building something people feel the moment they walk in. A space that is elevated, connected, and deeply human. You are not stepping into a finished system, you are helping shape it.This is an chance to join and develop a team that deeply respects each other, values each other and genuinely like to work together. The team will elevate you for who you are and what you do best. If you want to be close to the build, close to the vision, and part of something that genuinely matters, this role offers that.The RoleHead of Administration and Operational Support acts as the CEO’s primary administrative partner and the connective thread across the organization.You will bring structure, ensure alignment,



and support execution across all areas of the business.Core Responsibilities IncludeProviding overall administrative and operational support to the CEOCoordinating across departments to ensure alignment and follow-through on prioritiesOffers logistical and administrative support across all departmentsCoordinate and lead weekly team meetingsServes as the primary liaison with all operational vendors: IT/tech, legal, housekeeping, facilities and maintenance – ensuring smooth day to day operations.Oversees facility cleanliness, equipment functioning, and vendor accountability across all service providersManages staff onboarding administration: scheduling, communication sequencing, and checklist managementActs as the first point of contact for staff feedback and HR-related matters until a dedicated HR function is establishedManages a dedicated customer-facing email inbox: triaging complaints and feedback, escalating to the CEO or relevant director where needed, and ensuring timely resolutionMaintains internal documentation, trackers, and operational checklistsSupports ticketing and registration logistics for events and programmingManages event logistics and coordination: bookings, vendor calls, and day‑of supportDirectly manages the Retail Manager and ensures retail and café operations are running to standardReports directly to the CEO and acts as a connective layer between the CEO and all department headsAbility to manage multiple priorities with grace and clarityExperience in operations, executive support, project management,



or a leadership roleExcellent communication and relationship-building skillsExperience working closely with founders or senior leaders preferredParticipates in growth initiatives for the businessLeadership ExpectationsBrings calm, clarity, and grounded decision-making into fast-moving environmentsCommunicates with intention and builds trust across teamsHolds multiple priorities with easeCreates structure while maintaining flexibilityLeads by example in both energy and executionWho You AreHighly organized, reliable, and detail-orientedComfortable working closely with a founder and anticipating needsExperienced in operations, executive support, project management, and leadership rolesStrong communicator with the ability to build relationships across teamsCalm under pressure and able to manage multiple priorities with clarity and graceProactive with strong follow‑through and ownershipAble to balance detail with a strong understanding of the bigger pictureThoughtful in all interactions, understanding every touchpoint reflects the brandIn line with overall values and vision of the business5 years of post graduate experience in fast paced environmentsExperience working with founders or senior leaders is preferredCompensation Range$75,000 - $85,000 + performance bonus of up to 10% of gross salaryTo ApplyIf this role resonates with you, please submit:Your resumeA cover letterA list of three favourite books, thought leaders, or podcasts and why they resonate with youA short video sharing why you believe you are the right person for this role, along with any ideas you have on how you would support the growth and operations of The [email protected]#J-18808-Ljbffr

📌 Head Of Administration & Operations Support - $75,000 - $85,000 A Year (Winnipeg)
🏢 The Practice
📍 Winnipeg