Become a Front Line Business Systems Support agent with Wajax and empower users by resolving application inquiries effectively. Build a rewarding career with a team dedicated to excellence.In this role, you will support end-users by addressing inquiries related to Business Systems applications, ensuring timely and qualitative solutions. You will utilize your knowledge of ERP software and provide training to foster user understanding. Acting as a liaison between users and the IS team, you will play a crucial part in maintaining operational flow.Key Responsibilities:Monitor incoming requests using IS Help Desk toolsEvaluate and prioritize user issues for quick resolutionProvide support via phone, online, and in-personDevelop and distribute training documentationCollect metrics for reporting and improvementRequirements:1-2 years of experience in a support roleRelevant degree or diploma in ITProficient in ERP systems and MS OfficeBilingual in English and French is idealStrong troubleshooting and analytical abilitiesBring your skills to Wajax, enhancing user experience through exceptional Business Systems support and training.

📌 Front Line Business Systems Support (Quebec City)
🏢 Wajax
📍 Quebec City