Become a pivotal part of Trudell Medical Limited as a Customer Experience Leader in St. John's, Newfoundland. Drive excellence in patient-first service and operational efficiency with your expertise.In this leadership role, you will guide a newly formed Customer Experience team, focusing on delivering top-notch service and ensuring accurate order management. Collaboration with internal teams like finance and quality will be crucial, as you’ll handle complex escalations and drive continuous improvement efforts.Key Responsibilities:
- Lead and develop customer experience representatives
- Oversee order-to-invoice accuracy and timelines
- Manage complex customer issues and escalations
- Set and monitor KPIs for team performance
- Build strong stakeholder relationships across functionsRequirements:
- Post-secondary education in Business or related field
- 5+ years in customer-facing roles with leadership experience
- Robust knowledge of order management processes
- Proven experience in coaching and developing teams
- Proficiency with ERP and CRM systemsUse your leadership and analytical skills to enhance customer experience within Trudell Medical in St. John's.#J-18808-Ljbffr

📌 Customer Experience Leader At Trudell Medical (St. John's)
🏢 Trudell Medical
📍 St. John's