Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Netomi is hiring a Senior Product Manager to own the product strategy and execution roadmap for Autonomous Agents in the conversational AI domain. This role is responsible for defining how Netomi’s agents reason, plan, execute multi-step tasks, and collaborate across channels—from chat and voice to email and messaging—in production-grade enterprise environments. You will work at the intersection of agentic AI research, real-world enterprise deployments, and platform reliability.

You will define what autonomous agents look like for Netomi customers: how they understand goals, invoke tools and APIs, manage state across long-horizon tasks, recover from failures, and hand off gracefully to human agents when needed. You should understand what ‘successful autonomous agent deployment’ looks like in production: multi-turn reasoning loops, tool/workflow execution reliability, memory and context management, human-in-the-loop escalation, observability of agent behavior, and cost/latency constraints at enterprise scale. Own the Autonomous Agents roadmap end-to-end: problem discovery, prioritization, spec writing, delivery coordination, and outcome tracking.

Translate enterprise customer and partner needs into product requirements, working closely with Customer Success, Delivery, and Sales/RevOps. Partner with Applied Research and Data Science to define evaluation criteria, benchmark programs,



and quality gates for agentic AI capabilities. Establish instrumentation requirements and ensure every shipped agent capability has the telemetry needed to measure usage, reliability, and outcomes.

Run planning and execution cadence: quarterly roadmap inputs, monthly scope lock, weekly execution reviews, and launch readiness sign-offs. Drive post-release learning: monitoring windows, post-incident reviews (PIRs), and systematic feedback loops into roadmap planning. an MBA from a Tier 1 institute is a plus. Proven ownership of a complex, multi-surface product area with demonstrated delivery of technical features to enterprise customers.

Agent orchestration patterns (supervisor/sub-agent, planning loops, HITL escalation).

Production observability for AI agents: tracing, logging, alerting, and failure analysis.

Solid technical fluency: APIs, distributed systems, cloud environments, and AI/ML deployment workflows. Customer-first mindset with experience translating enterprise customer needs into clear, actionable product requirements.

Experience building or shipping AI agent products at a conversational AI, NLU, or enterprise AI platform company.

Experience working with large SI/partner ecosystems and coordinating enablement and customer success programs. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.

📌 Senior Product Manager - Autonomous Agents (Toronto)
🏢 Netomi
📍 Toronto