Job Title:Operations Customer Expert II / Customer Support Specialist IILocation:Toronto Office (75 Eglinton Avenue) – 90 days onsite, then hybrid.Reports to:B2B SupervisorContract:Regular, Full-timeEducation:High School or secondary school diploma (or equivalent)Travel Requirements:NoneJob OverviewWe are seeking an experienced customer support specialist to serve dental office suppliers, handling complex B2B support, order issues, and account management across a high‑volume omnichannel environment.ResponsibilitiesResolve order‑related issues (returns, credits, delivery discrepancies).Maintain customer master data and account linkages (office vs. personal, multi‑location accounts).Support account structures, including distributors and group channels.Process and manage email‑based orders and non‑voice queues (chat/email).Handle defective product reporting with proper documentation.Route and escalated adverse events and complex customer concerns.Perform case triage and prioritization across high‑volume queues.Qualifications1–2 years of customer service or B2B support experience.Proven ability to resolve complex customer issues end‑to‑end.Strong analytical and problem‑solving skills.Experience managing multi‑layered customer accounts or B2B account support environments.Proficiency in CRM systems and case management tools.Strong written communication skills (email handling and documentation).Ability to manage multiple queues and prioritize tasks effectively.Preferred QualificationsExperience supporting distributors, group channels, or multi‑location clients.Familiarity with CRM automation and workflow optimization.Background in healthcare, dental, or medical B2B environments.Experience in returns, credits, or billing resolution processes.Omnichannel experience (voice, chat, email concurrently).Compensation and BenefitsBase compensation of $22.50 per hour, plus up to 5% performance bonus based on KPI targets. Paid training, 2 weeks vacation leave, medical and dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.Equal Opportunity EmployerTeleperformance is an Equal Prospect Employer. Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.#J-18808-Ljbffr

📌 Customer Support Specialist Ii - Medical - C$22.5 An Hour (Winnipeg)
🏢 Teleperformance
📍 Winnipeg