DUTIES AND RESPONSIBILITIESHandle and document prospective client inquiries regarding requests for care and serviceAssess client service needs in consultation with the Contracts Manager or designate; schedule licensedand unlicensed employees for care and service assignments; promote consistency of caregiver assignments and coordination of services.Report and collaborate with other funders / Customers or government programs, as required.Notify clients and Field employees regarding initial and ongoing schedules.Complete data entry and maintain accurate current schedulingParticipate in client satisfactionMarket and promote Bayshore HealthCare in keeping with the individual Branch Office Sales and MarketingParticipate in ongoing internal and/or external continuing education activities.Adhere to Bayshore Policies and Procedures.Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality ManagementParticipate in proactive Health & Safety activities while performing all responsibilities; notify immediate Supervisor of any Health & Safety risks or concerns.Maintain confidentiality of client and corporate information and discuss same only with appropriate Bayshore personnel.Complete other tasks as needed.Participate in a rotation of on call evening / nights and weekends.REPORTING RELATIONSHIPThe Client Service Coordinator reports directly to the Contracts Manager or Designate. The Client Service Coordinator collaborates with the Managers of Clinical Practice, the Nursing Supervisors,



Customers and the Payroll/Billing Department as appropriate.QUALIFICATIONSEducation: Minimum - Secondary School Diploma. Completion of a recognized Post Secondary Program, Administration certification, Medical Terminology course or other is preferred.Experience: A minimum of two years of related customer service experience, preferably in healthcare.Other Skills and Abilities: Exceptional organizational and interpersonal skills; proven ability towork both independently and as part of a team; ability to meet deadlines and solid commitment to continual learning; demonstrated competencyin keyboarding and Windows scheduling software, excel; ability to operate all standard office equipment; proficiency in written and spoken English.Internal candidates must have a demonstrated track record of achievement in dealing with clients and employees and have demonstrated above average initiative. Successful internal candidates must complete a three-month probationary period specific to the Client Service Coordinator position.PERFORMANCE REVIEWPerformance will be reviewed on an ongoing basis with a formal review at the end of the three-month probationary period and subsequently, on at least an annual basis. Input will be sought from the employee, their Contracts Manager or Designate, employees at the Branch Office and the National Service Centre and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.SALARY RANGE: $40,000 - $42,000#J-18808-Ljbffr

📌 Client Services Coordinator (Toronto) - C$40,000 - C$42,000 A Year (Winnipeg)
🏢 Bayshore HealthCare
📍 Winnipeg