Tipalti's Senior Revenue Operations Manager will act as a strategic business partner to our Customer Success and Customer Onboarding leadership — driving analysis, process design, and systems strategy across the post-sale customer lifecycle. The ideal candidate will champion an AI-first mindset, using advanced AI platforms to streamline workflows and generate insights faster, and will excel at aggregating data from activities, operational processes, and customer performance into a unified narrative that drives cross-functional collaboration and guides executive decisions. Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy.

We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact.

Strategic Business Partnership: Act as a trusted advisor and thought partner to CS and Onboarding leadership, working alongside them to translate data into insights and actions. Bring rigor to how the business measures customer health, renewal/expansion risk, and lifecycle performance (NDR, churn, CSAT/NPS, onboarding cycle time), surfacing trends and recommendations that inform leadership decisions. Work directly with customer-facing teams and managers day-to-day — advising on best practices, troubleshooting tool and process issues in real time, and keeping them current on changes to pricing, deal structuring, and internal workflows.

Process & Workflow Strategy: Roll up your sleeves alongside key stakeholders to identify, design,



and roll out improvements to customer lifecycle processes — onboarding, renewal/escalation, compliance, service delivery. Bring strong working knowledge of Gainsight, Workato, ZenDesk, Salesforce, DealHub CPQ and Zapier (or comparable tools) to identify where automation and better data flow can reduce manual work, partnering with Systems teams to scope and prioritize the build.

Ad Hoc RevOps Projects: Support broader Revenue Operations initiatives, project execution, and capacity/forecasting models (e.g., 8+ years of related experience with at least 5+ years in Revenue Operations, Sales Operations, or Business Operations, ideally with exposure to both Customer Success motions and Onboarding-adjacent functions — comfortable operating across functions with different rhythms and stakeholders ~ Strong data fluency — comfortable in SQL, Excel/Sheets modeling, and BI tools, with the ability to turn raw data into a transparent, actionable narrative for leadership ~ Hands-on experience with Gainsight, Salesforce, Workato, Glean and Zapier (or comparable CS/RevOps and automation tools) — comfortable working directly in these systems, while also knowing when to loop in Systems teams for deeper builds ~ Track record of being a true strategic partner to functional leaders — confident enough to challenge assumptions with data, diplomatically, and comfortable presenting to senior leadership ~ Strong stakeholder management skills across CS, Onboarding, Sales, Product, and Finance ~ Comfortable with ambiguity and building frameworks from scratch, with a bias toward action — prototypes and iterates rather than waiting for the "perfect" model ~ SaaS/subscription business experience and a track record scaling a function through growth stages preferred Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday ~ Competitive salary and equity ~ Extended benefits, Employee Assistance Program, life insurance, AD&D;,



LTD ~ Subsidized lunch on office days ~ Fresh fruit, snacks & drinks in office ~ Phone/internet allowance ~ Regular company-wide social events ~ Multiple ERG groups celebrating our diversity and creating an inclusive culture Base Salary Range: $104,000 - $130,000 CAD annually.

Bonus: Target bonus is $12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $117,000 - $145,250 CAD annually (includes base salary plus target bonus/commission). Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency.

We are the AI-powered platform that automates finance. Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.We work hard for our 99% customer retention rate which is built on trust, reliability and innovation.

We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to [email protected] may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process.

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📌 Senior Revenue Operations Manager (Remote) (Toronto)
🏢 Tipalti
📍 Toronto