Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. Together, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than 60 million users across North America and Europe.

Our technology helps millions of consumers pay quickly, easily, and securely — without waiting in line, carrying change, or worrying about costly fines. Full-Time, Permanent Reports to: Site Reliability Lead, Platform Engineering We're looking for Site Reliability Engineers to help build and operate highly available, secure, and scalable SaaS This role calls for a motivated, quality- and results-oriented person who enjoys collaborating with cross-functional Help ensure the PayByPhone platform meets its availability and stability requirements ● Drive continuous improvements in our software quality assurance processes, practices, and culture Working under the Site Reliability Lead (SRL), this role helps drive reliability by ensuring deliverables are availability (target 99.99%) and within specific customer SLAs. Help ensure platform reliability and stability deliverables are implemented on time and on budget, and are operating at 24/7/365 at four nines of availability, within specific customer SLAs Standardize our quality assurance plans and templates for cross-team projects Assist in quality assurance tooling selection and operational procedures Help ensure continuity across all critical business transactions Work collaboratively as a member of the team to define, refine, and execute the Platform Reliability / DevOps and SRE roadmap Support PayByPhone in meeting security and compliance requirements by collaborating with the Security & Compliance team and implementing security and compliance tooling, processes,



and policies as part of the CI/CD process Work collaboratively with release & support management leaders on compliant and secure processes for triage, investigation, resolution, and release of software Assist the SRL in the quality assurance process within the SDLC, including automation language selection and usage Help build a robust sense of ownership and accountability across teams and individual contributors, reflected at the code level and in implementation and operations Contribute to high-quality execution and technical and operational excellence Gather and analyze metrics from operating systems and applications to support performance tuning and fault-finding Assist in scoping, developing, and testing the ongoing disaster recovery plan under the SRL's leadership Help own observability, monitoring, and alerting tools under the SRL's leadership — proactively looking for ways to improve, standardize, document, and train Support cost reduction, budget setting, and monitoring across the platform and the tools used within it Support software reliability practices (logging standards, use of reliable libraries, SLA/SLO goals) Maintain a personal data plan to support your on-call responsibilities 3+ years of experience in software development, delivery, or site reliability / operations for large, complex software systems spanning both legacy and modern stacks.

Bachelor's or higher degree in Computer Science, Computer Engineering, or a related technical field is preferred; Solid grounding in quality assurance discipline, software quality management, and related frameworks and tools ~ Working experience with Amazon Web Services (AWS)



solution architectures and technologies ~ Experience building verification and validation practices into end-to-end delivery pipelines, from business development through the delivery phase, to accelerate product launch to market ~ Familiarity with testing techniques such as unit, functional requirement, performance, GUI, regression, integration, system load, vulnerability assessment, security testing, and test automation ~ Understanding of DevOps principles, processes, and tools (e.g. Understanding of web and/or mobile development technologies and programming/scripting languages ~ Ability to program (structured and OOP) using one or more high-level languages, such as Python or JavaScript/TypeScript ~ A proactive approach to identifying problems, performance bottlenecks, and areas for improvement ~ Strong written communication, including technical documentation and training materials Compensation: The expected salary range for this role is $110,000 – $120,000 CAD . Final compensation will be based on factors such as experience, skills, qualifications, and internal equity.

Retirement Savings Program: Access to our retirement savings program (RRSP for Canada / 401(k) for U.Vacation: All permanent full-time employees start with 4 weeks of vacation per year.

Work from Anywhere: Up to 15 days of work from anywhere subject to management and IT Security approval.

Personal Days: We provide 5 personal days annually , in addition to paid sick days, to support flexibility and work-life balance.

Comprehensive medical & dental coverage: Employee Assistance Program (EAP): Access to confidential support services and resources for you and your family.

Career Growth & Learning Support: Our values guide how we show up for one another and for our customers every day. See through our customers’ eyes These principles shape how we collaborate, innovate, and deliver on our commitments. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications — ensuring we reflect the talent and communities we serve.

📌 Senior Site Reliability Engineer/DevOps (Vancouver)
🏢 PayByPhone
📍 Vancouver