Zensurance is redefining commercial insurance for Canadian businesses. As a leading InsurTech, we make getting the right coverage easy, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you! We are looking for a Senior Software Developer, Application Support ! Reporting to the Associate Director, IT, this senior technical member of the Application Support team will work across Zensurance's engineering domains to investigate, diagnose, and resolve complex platform issues end-to-end — owning escalated incidents from triage through code-level fixes and deployment.

In this role, you will develop broad familiarity with Zensurance's systems and codebases, coach and mentor team members, and partner with Engineering Leadership to continuously improve the quality and capability of the Application Support function. This is a remote-first role within Canada. Technical escalation & resolution Serve as the primary escalation point for Tier 3+ incidents raised by the Application Support team that require deep technical investigation.

Take end-to-end ownership of resolutions: diagnose the root cause, implement and test a fix, and deploy to production. Develop a broad working knowledge across Zensurance's technical domains (Node/TypeScript/AWS) to triage and resolve issues independently, without defaulting to dev-team escalation. Support team enablement Collaborate closely with Application Support team members to improve their ability to identify, triage, and resolve technical issues.

Develop educational materials and provide coaching to help the team build technical confidence. Process & continuous improvement Collect and analyze incident data to surface trends and recommend data-driven process improvements. Suggest and implement improvements to the escalation workflow, tooling, and support processes.

Contribute to cross-team collaboration with engineering, ensuring support insights inform product and platform quality.



Manage and respond to escalated tickets within parameters set by Broker Support SLAs. Act as the senior technical voice within the Application Support team, setting the standard for investigation and documentation quality.

Mentor and coach team members, including the ability to explain complex technical concepts in accessible terms.

Assist Engineering

Leadership in continuously improving craft capabilities across the support function. University degree or college diploma in a recognized technical, vocational or academic program (preferably in Engineering or Computer Science) or equivalent work experience. ~5+ years building rich, complex web or mobile applications. ~ Experience in architecting and augmenting large software systems. ~ Extensive full-stack experience with Node/AWS and the TypeScript ecosystem. ~ Experience with React is a plus. ~ A commitment to continuous improvement. ~ The salary range for this role is $104,000 to $145,000 not including the annual discretionary bonus and any additional performance-based incentives. the skills, education, training, credentials and experience of the candidate; As part of our comprehensive compensation and benefits program, employees may also be eligible for performance-based case incentive awards. It’s about learning, growing, and building something meaningful together.

Our remote-first team is a place where you’ll be challenged, supported, and encouraged to thrive. Our experienced and approachable engineering leaders aren’t just here to manage - they’re here to mentor, guide, and help you unlock your full potential. ✔ We invest in your learning with training budgets, professional development programs, and mentorship opportunities . We can help get you there.



✔ A Culture of Sharing & Support You’ll work on exciting projects using cutting-edge technologies like TypeScript, NestJS microservices, and micro-frontends with React.

That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success. Remote-first setup for added flexibility • Home office allowance to create a comfortable workspace • Top-tier tech: "Office in a box" with all necessary tech equipment • Half days before public holidays: Enjoy half days before long weekends ❤️ Flexible health and dental plans for families, including mental health support • Health & personal spending accounts to invest in wellness your way • Parental leave top-up, because family comes first Education assistance reimbursement for courses, conferences, books, and memberships • Virtual & in-person team-building events to strengthen our culture We’re building something special. Business is hard work, but insurance doesn’t have to be!

We empower business owners with simple, tech-driven insurance solutions through our online platform.

AI Tools and Your Interview: We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role. Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.

Diversity & Inclusion: Zensurance celebrates diversity and is committed to creating an inclusive environment. If you need support, let us know, we’re here to help. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.

These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.

📌 Senior Software Developer, Application Support (Remote First) (Toronto)
🏢 Zensurance
📍 Toronto