Own the journey from signed pharmacy to delighted pharmacy. You will run onboarding, training, and ongoing support, the human layer that makes zero-downtime deployment real.What you will doRun end-to-end onboarding: install coordination, training, first-week successBe the voice of support by phone and in-platform messagingMonitor accounts proactively and catch issues before pharmacies doTurn recurring questions into documentation and product feedbackWhat we are looking for2+ years in customer success, onboarding, or pharmacy operationsExcellent written and spoken communicationPharmacy or healthcare software experience a robust plusCalm under pressure; organized across many accounts