PRA Group Canada values its employees and offers innovative programs that promote teamwork, positive morale, and employee recognition. In today’s ever-changing work environment, we pride ourselves on our commitment to work/life balance. At PRA, we know that company success is derived from the efforts of all our talented and hardworking employees. We are committed to delivering a total rewards program, including: What sets us apart: Market-competitive salary based on experience Lucrative monthly bonus program Paid training and licensing Signing bonus at three months of active service Group health and dental program at minimal cost to employees Three weeks of vacation, to start Five paid days for illness or family obligations Full-time position of 40 hours per week,
including one evening shift per week Full training and ongoing upskill training provided Pension plan Private gym on site Employee Assistance Program Recognition programs Referral program Positive work/life balance What you will do: Collectors at PRA Group Canada understand it’s their job to help people pay their debts. They help customers understand how credit works and explain how people can rebuild their credit. They are helpful professionals who are compassionate to a customer’s situation. Reporting to the Regional Director of Quebec Operations, you will be responsible to manage inbound and outbound telephone calls related to consumer files. Compliance and customer service are key components of this role. Here’s what a typical day would look like: Negotiating repayment solutions on outstanding accounts through a combination of automatic dialer system and manual dialing Offering existing customers new repayment solutions, when appropriate, and guiding customers to resume