About Boomi and What Makes Us Special Are you ready to work at a rapid-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award‑winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world‑class people and industry‑leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big.How You’ll Make An Impact The Boomi Global Customer Support team guides our customers so they can optimize the Boomi platform to achieve their business outcomes. Our global team provides around‑the‑clock support to our customers to ensure their success with the Boomi platform.As a Boomi Software Support Senior Engineer, you will manage complex customer issues and share your technical expertise to ensure timely, accurate solutions. You will engage with our customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking. You will work closely with our Product and Engineering teams providing customer feedback to help identify new features and functions.You are an enthusiastic troubleshooter with a passion for helping customers in a fast‑paced, collaborative environment. You are able to quickly understand the customer’s challenges, identify the root cause, and find creative solutions to technical problems. A skilled communicator,



you are able to clearly share your knowledge and recommendations to a wide audience including those with technical and non‑technical backgrounds. You are committed to delivering excellence to our customers, our company, and our colleagues.Working hours are 9:30 AM – 6:30 PM ET, Monday through Friday, with on‑call rotation responsibilities.The Experience You BringEffective communication and presentation skills with both technical and non‑technicalAbility to empathize with the customerExperience troubleshooting customer issuesAbility to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java ScriptWindows and Linux OS experienceCloud‑based software application experience, including installation, administration, and troubleshootingAbility to analyze error logs for Java programs, Windows OS, Linux OSPassion to continue learningBonus Points If You HaveAdvanced knowledge of performance tuning techniques and toolsAmazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)Understanding of database administrationUnderstanding of network fundamentals,



including network trace analysisAPI design and development experienceThorough understanding of how data is transmitted securely across the networkBoomi platform certifications and/or knowledgeNetSuite, Salesforce, Hadoop, Linux system administrationKnowledge of Postman and OAuth 2.0IT Consultant or Software Developer experience3 - 5 years work experienceAren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!Compensation and Benefits Boomi is committed to fair and equitable compensation practices. Base compensation for this position in our Vancouver hub ranges from $153,000 - $192,000 CAD annually + applicable bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.All employment decisions are based on business needs, job requirements, and individual qualifications.Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to This inbox is strictly for accommodations, please do not send resumes or general inquiries.#J-18808-Ljbffr

📌 Software Support Senior Engineer - C$153,000 - C$192,000 A Year (Vancouver)
🏢 Boomi
📍 Vancouver