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Senior Software Engineering

Manager, Managed Gateways SREs As a Senior Software Engineering Manager for Managed Gateways SREs, you will lead the charge in defining the reliability, scalability, and operational excellence of Kong's critical managed services. Your team's unwavering commitment to 99.99%+ uptime and seamless performance directly empowers developers globally, fueling the Agentic Era by providing the robust infrastructure that underpins modern API-driven applications. You'll build this team in Toronto from the ground up, and in the early stages, you'll stay hands-on - directly in the work, not just directing it from a distance.

Build

Kong's Managed Gateways SRE team in Toronto from the ground up - hiring, setting the bar, and staying hands-on in enterprise implementations as the team ramps. Act as a direct contributor to critical implementations and reliability work in the early stages, with outcomes that materially move the needle on Managed Gateways' growth and business performance. Lead, mentor, and grow a high-performing team of Site Reliability Engineers dedicated to Kong's Managed Gateway offerings, in direct support of our critical enterprise customer base across the Americas and Europe.

Own the end-to-end operational lifecycle, from proactive monitoring and alerting to incident response and blameless post-mortems, ensuring continuous service improvement. Drive developer delight and operational efficiency through automation, self-service tooling, and streamlined workflows for deploying and managing API gateways,



while proactively preventing technical debt and reducing operational toil. Define, track, and report on key SLOs and SLIs, and advocate for architectural best practices that keep Managed Gateways performant and resilient as it scales.

Proven experience leading and managing Site Reliability Engineering or DevOps teams in a quick-paced, high-growth environment. Deep expertise in designing, deploying, and operating highly available distributed systems on cloud platforms (AWS, Azure, or GCP). Proficiency in Golang or similar modern programming languages for infrastructure automation and service development.

Demonstrated ability to manage critical incidents, perform root cause analysis, and implement effective preventative measures. Familiarity with API gateway technologies, service mesh, or network proxies is a significant plus.

Ownership: You take full responsibility for the reliability and performance of systems, driving initiatives from conception to completion.

Bonus Points

Experience with open-source contributions or active participation in SRE/cloud-native communities. AWS Certified DevOps Engineer) or Kubernetes (e.g., Background in companies focused on developer tools, infrastructure software, or API management. a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models.

📌 Senior Software Engineering Manager, Managed Gateways SREs (Toronto)
🏢 Kong
📍 Toronto