Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other cutting-edge technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!This requires to be in offcie 5 days/ weekThe Customer Delivery Specialist (DS) is responsible for proactive assignment and management of Rogers for Business customer orders, ensuring that customer delivery requirements are executed within defined milestones, helping to support sales and drive growth across all lines of business. The DS is accountable for leading the deployment of standard projects. Accountabilities include deployment of wireline solutions, IP technology, SIP, Managed Wi-Fi onboarding.ResponsibilitiesR esponsible for order fulfillment, coordination and administration for business customer orders, ensuring that delivery procedures are executed with a goal of meeting the defined interval cycle.Receive and validate Clean Order Package (COP) requests via Salesforce for all lines of business including Wireline, Data Centre, IOT and Service MigrationsCoordinate with projectresources, both internal and external to Rogers, to plan,



prepare and execute on delivery requirements.Facilitate status meetings and oversee project critical millstones.Process MACD requests for existing Rogers for Business ServicesBuild customer relationships by providing prompt and exceptional service through communication and delivery and embodying the I AM SERVICE behaviours in every interaction.Define schedule and delivery plans to communicate with customers and assess risk factorsCoordinate and communicate firm installation date (FOC) with the customer.Be the liaison with field techniciansEnsure timeliness of billing activation upon delivery of service, ensuring closure communication to customer is delivered to ensure awareness of service activation and billing.Qualifications2+ years of experience within the Telecommunication industry, Business to Business segment preferredKnowledge of Rogers Business services, products and proceduresKnowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCCExcellent proficiency with CBS, Salesforce (TOM) & and unified desktopStrong communication skills (oral and written) and the ability to interface with all levels of the organization, across a variety of cross-functional teamsAbility to bring new ideas and approaches that are appropriate to the business,



challenging the status quoStrong analytical and problem-solving skillsPost Secondary education in a related Technology or Telecommunications fieldPMP certifications an assetAbility to promote a collaborative team culture through active listening, seeking to understand and information sharingBilingualism (English & French) an assetExcellent presentation and communication skillsTo protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.Schedule: Full timeShift: VariableLength of Contract: Not Applicable (Regular Position)Work Location: 3636 23 St NE (7804), Calgary, ABTravel Requirements: Up to 10%Background Check(s) Required:Posting Category/Function: Project Management & CoordinationRequisition ID: 332519LocationCalgary, AB, CA Toronto, ON, CABeing a Rogers team member comes with some great perks & benefits including:Health & well-being benefitsDonation matchingPaid time off for volunteeringWealth Accumulation including: Pension plan & Employee stock optionsGenerous employee discountsLeadership development, Mentorship, and Coaching programs*available for full-time and part-time permanent employees, some restrictions applyLooking for career guidance and inspiration?Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.Job Segment: Project Manager, Data Center, Fulfillment, Telecom, Telecommunications, Technology, Operations

📌 Delivery Specialist (Calgary)
🏢 Rogers communications
📍 Calgary